Your online store, ready to sell.
A beautiful store with card & PayPal payments, easy delivery and WhatsApp updates — all in one place.
- Live in 24 hours — guaranteed
- Cards & local gateways
- Multiple Couriers, One Place
- Secure https Included
- Built for every market
Everything you need to sell.
All built in. No extra apps to buy.
Beautiful designs, no coding needed
Pick a design made for your industry and change it any time.
Get paid by card & PayPal
Money goes straight to your bank, with 0% commission on your own payment account.
*When you connect your own Razorpay, Cashfree, PayU, Stripe or PayPal account.
Delivery made simple
Set delivery charges by area, or deliver locally with your own riders.
Turn visitors into happy customers
One-click add-ons, rewards and offers that bring shoppers back again and again.
Sell in your shop and online
Bill at your counter and sell on marketplaces, all with one shared stock count.
Always know what's in stock
Track stock in every location, handle returns and order from suppliers.
See what's working at a glance
Easy reports on sales, customers and stock — no spreadsheets needed.
Chat and sell on WhatsApp
Order updates, cart reminders and offers go out on their own. Pay per message.
Products
Show off everything you sell.
- Sizes & colours
- Bulk upload
- Questions & answers
- Customer reviews
- Digital downloads
Selling
Offers that get people buying.
- Coupons & buy-one-get-one
- Gift cards
- Flash sales
- Auctions
- Payment links
Customers
Keep shoppers coming back.
- Reward points
- Cashback
- Refer a friend
- Memberships
- Subscriptions
Growth
Get found and sell more.
- Popups & spin-the-wheel
- "You may also like"
- Email & phone alerts
- Google Shopping
- Show up on Google
Delivery
Ship with ease.
- Area delivery charges
- Many warehouses
- Delivery time slots
- Your own riders
- Easy returns
Running your shop
Stay on top of stock and team.
- Stock in every location
- Supplier orders
- Many currencies
- Team access
- Help desk
Sell everywhere
Shop, online and marketplaces.
- Shop billing
- Works offline
- Marketplaces
- Wholesale orders
- Store finder
Reports & WhatsApp
Know your numbers, chat with buyers.
- 140 reports
- Live visitors
- WhatsApp inbox
- Automatic updates
- Live chat
Relaycial vs Shopify vs selling only on marketplaces
Where each option is strong — including where Shopify is ahead.
| What you get |
Relaycial
|
Shopify | Marketplaces only |
|---|---|---|---|
| Your brand, domain and customer list |
✓
Your own brand and your customer list; your own web address on eligible plans
|
✓
Your store and your customer data
|
×
The marketplace owns the shopper relationship
|
| Commission on your online sales |
✓
0% commission when you use your own Stripe or PayPal account
|
~
Extra fee (up to 2%) per sale when you use another payment provider
|
×
Commission and fees deducted from every sale
|
| Store designs |
✓
150 designs included
|
~
A small set of free designs; premium designs cost extra
|
×
Same listing page as every other seller
|
| Tools that help visitors buy (popups, offers, size charts) |
✓
16 add-ons included
|
~
Mostly add-on apps, many with monthly fees
|
×
Limited to marketplace ad and deal tools
|
| Courier booking & cash on delivery |
✓
Built in for India; area rates and your own riders elsewhere
|
~
Through extra courier and COD apps
|
~
Marketplace logistics on its terms and return policy
|
| Automatic WhatsApp messages & team inbox |
✓
Built in — pay only for messages you send
|
~
Through extra apps
|
×
Not available
|
| Stock in many locations & supplier orders |
✓
Locations, stock moves, counts and supplier orders built in
|
~
Locations built in; supplier orders on higher plans or apps
|
~
Marketplace warehouse rules
|
| Billing at your shop counter |
✓
Shop billing that works without internet
|
✓
Shopify POS (advanced features cost extra per shop)
|
×
Not available
|
| Choice of extra apps from other companies |
~
A focused set of tools, all built in
|
✓
Thousands of apps for niche needs
|
×
Not applicable
|
Shopify and marketplace details are based on their publicly listed plans and policies and may change — check their sites for current terms.
Open your store in four steps.
A simple setup guide helps you along the way.
-
1
Pick a design
Sign up and choose from 150 designs. Your store link works right away.
-
2
Add your products
Add them one by one, upload a spreadsheet or bring them from Shopify.
-
3
Payments & delivery
Connect Stripe or PayPal and set your delivery charges.
-
4
Open your store
Go live in one click, then add WhatsApp, rewards and shop billing as you grow.
150 live demo stores. Click in and shop around.
Real storefronts built on Relaycial across 101 industries — browse products, themes, carts and checkout to see and feel what your store can look like.
Take the details with you.
Brochure, price quotation and more — free to download and share with your partners or team. No sign-up needed.
E-Commerce Store Brochure
PDF 1.3 MB
An 8-page overview of everything your online store gets: themes, payments, shipping, WhatsApp, POS and more.
DownloadPrice Quotation — All Plans
PDF 56.9 KB
Yearly prices (GST included) and limits for Explorer, Starter, Growth, Pro and Enterprise, side by side.
DownloadSales Presentation
PDF 0.9 MB
A 12-slide deck to walk your team or partners through Relaycial E-Commerce.
DownloadRelaycial vs Other Options
PDF 46.0 KB
How Relaycial compares with global SaaS platforms, plugin-based websites and custom builds.
DownloadFirst-Year Cost Worksheet
PDF 70.8 KB
Compare your current setup or another quote with the Relaycial Growth plan, line by line.
DownloadFrequently Asked Questions
PDF 41.7 KB
Two pages of straight answers on setup, payments, shipping, plans and support.
DownloadOne flat yearly plan. Zero hidden app taxes.
Showing prices for United States in USD. 0% platform GMV fee on your own payment keys.
Show a clear specifications table and ready answers to common questions on your product pages.
- Spec fields per category, like fabric, wattage or warranty
- Product FAQs per product or as category templates
- Fill once per category, reuse across products
- Shown neatly on the product page
Set up under Catalog › Catalog tools › Specifications and Product FAQs, then fill values on each product.
Add or update many products at once with an Excel sheet, and download your full product list anytime.
- Upload new products from an Excel or CSV sheet
- Update prices, stock and product details in one go
- Preview rows before importing
- Export your full catalogue to a file
Go to Catalog › Catalog tools › Import / export, download the template, fill it and upload. Your plan's product limit still applies.
Write product titles, descriptions, bullet points and Google search text with AI, then review before you save.
- "Write with AI" button on the product form
- Titles, descriptions, bullet points and Google search text
- Bulk writing for many selected products
- Uses AI credits: free monthly allowance, then top-ups
Open a product and click Write with AI, or select products in the list for bulk writing. Check your balance under Credits & usage › AI credits.
Make storefront search forgiving and smarter with typo tolerance, your own synonyms, and voice and photo search.
- Typo-tolerant search: "kurtha" still finds kurta
- Synonyms you define, like chappal = sandal
- Voice search for mobile shoppers
- Photo search to find similar products
Turn it on in Store settings › Smart search and Voice & photo search. Add synonyms under Catalog › Search synonyms.
Show size guides on product pages so shoppers pick the right size and fewer orders come back.
- Reusable size chart templates
- Assign charts to products or whole categories
- cm / inch toggle for shoppers
- "How to measure" guide on the product page
Enable the Size charts app from Apps, create charts under Catalog tools, then assign them to products or categories.
Sell downloads like e-books, courses, files and licence keys, delivered instantly and securely after payment.
- Upload files, add links or licence keys
- Instant delivery after successful payment
- Expiring download links with download limits
- Optional delivery message on WhatsApp
Manage files under Catalog › Catalog tools › Digital assets and attach them to your products.
Run timed auctions where shoppers bid on a product and the winner pays through a payment link.
- Start and end time for each auction
- Live bidding on the product page
- Winner receives a payment link
- Available for specific business types
Create and monitor auctions under Catalog › Auctions.
Let food customers customise dishes with add-on choices like size, base, toppings or spice level.
- Choice groups such as size, crust or toppings
- Required or optional, with minimum and maximum picks
- Shown when the shopper adds the item
- Made-to-order items for your kitchen
Create add-on groups in Catalog tools and attach them to menu items. Available for food businesses.
Sell medicines responsibly: shoppers upload prescriptions, you verify them and send a quote before dispatch.
- Mark medicines that need a prescription
- Shoppers upload prescriptions on your store
- Verify prescriptions and send quotes
- Shoppers track prescription status online
Review uploads and quotes under Orders › Prescriptions. Available for pharmacy stores.
Create an order on behalf of a customer and send them a link to pay online.
- Build an order from your catalogue for any customer
- Share a payment link with the customer
- Order confirms automatically once paid
- See all orders still awaiting payment
Go to Orders › Draft orders, add products and customer details, then share the payment link.
Keep selling products that are out of stock or not launched yet, and ship them when stock arrives.
- Pre-orders for upcoming launches
- Backorders when stock runs out
- One list of orders waiting for stock
- Fulfil them as new stock arrives
Track and fulfil waiting orders under Orders › Pre-orders & backorders.
Let customers subscribe to products they buy regularly and receive repeat orders automatically, often at a discount.
- Repeat orders on a fixed schedule
- Subscribe & save discount option
- Customers manage them from their account
- All subscriptions in one admin list
Enable subscriptions on products; manage active ones under Orders › Subscriptions.
Deliver orders with your own riders: assign orders on one screen, confirm drop-offs with a code, and track cash and tips.
- Rider profiles and documents
- One screen to assign orders to riders, with a live map
- Customer shares a one-time code to confirm delivery
- Track cash collected by riders and their earnings
- Delivery tips report
Add riders under Orders › Riders and assign orders from Orders › Dispatch.
Let shoppers pick a delivery time slot, and define delivery areas on a map with their own fees.
- Delivery time windows at checkout
- Delivery zones drawn on a map
- Fee, free-above amount and minimum order per zone
- Delivery hours and ETA per zone
Set up under Store settings › Delivery slots and Delivery zones.
Cut fake and returned cash-on-delivery orders with risk checks, phone OTP checks and order value limits.
- Phone OTP check before accepting cash on delivery
- Minimum and maximum order value for cash on delivery
- Block high-risk shoppers or pincodes
- Discount to encourage buyers to pay online
- WhatsApp message asking buyers to pay online instead
Set it up in Store settings › Payment Gateways › COD protection.
Sell wholesale to businesses with buyer accounts, group price lists, purchase orders, GST invoices and payment tracking.
- Business buyer accounts and customer groups
- Special price lists per customer group
- Purchase orders, invoices and debit notes
- Track business payments and dues
- Handle bulk orders from Blinkit, Zepto and Instamart
Find it under Sales channels › B2B desk, buyers and invoices; price groups are under Customers › Customer groups.
Enter any GST number to instantly see the business's legal name, address and registration status.
- Check a GST number in seconds
- Legal name, address and active status
- Handy for business buyers and GST invoices
- Uses GSTIN credits: free monthly lookups, then top-ups
Go to Store settings › GSTIN lookup. Lookups use GSTIN credits, shown under Credits & usage › GSTIN credits.
Sell gift cards that customers can gift and redeem at checkout, with balances tracked automatically.
- Sell gift cards on your storefront
- Redeem at checkout; remaining balance is kept
- Expiry dates with reminder messages
- View issued cards and balances in admin
Manage cards under Marketing › Gift cards.
Reward repeat customers with points on every order, tiers with perks, and bonus-point campaigns.
- Earn and redeem points on orders
- Tiers like Silver and Gold with perks
- Bonus-points campaigns for festivals or launches
- Insights on points issued and redeemed
Set up under Marketing › Loyalty.
Let users post their own classified listings on your site, with paid packages and moderation.
- Shoppers post and manage listings
- Paid packages to publish or feature listings
- Moderate and handle reported listings
- Available for specific business types
Manage under Storefront › Classifieds, Listing packages and Listing reports.
Run your store on your own website name, like yourbrand.com, instead of a Relaycial web address.
- Use your own website name (like yourbrand.com)
- Secure padlock (https) set up for you automatically
- Simple step-by-step guide to connect your domain
Go to Store settings › Domain, enter your website name and follow the simple guide.
Your storefront shows only your brand: no "Powered by Relaycial" badge in the footer.
- No Relaycial badge on any storefront page
- Your own footer copyright text stays as you set it
Automatic on plans that include it. On the free trial, a small badge links to Relaycial.
Advanced shop operations: serial and IMEI number tracking, cash safe, goods receiving, returns to suppliers and theft prevention.
- Serial and IMEI numbers for stock, sales and warranty
- Cash safe deposits, counts and bank deposits
- Receive goods and return items to suppliers
- Theft prevention: alerts on cancelled bills, drawer openings and cash gaps
- Busy-hours sales chart and a full billing activity log
Find these under Point of sale › Serial numbers, Safe, Receiving, Loss prevention and Sales heatmap.
Turn your store into a multi-seller marketplace: add sellers, approve their products, take commission and pay them.
- Seller sign-up with ID checks and approval
- Approve seller products before they go live
- Take commission and pay sellers in batches
- Seller notices and paid ad campaigns
Turn on under Sales channels › Marketplace mode, then manage Marketplace sellers.
Clear reports on sales, orders, products, customers, payments, GST and more, with exports.
- Sales, orders, products and customer reports
- Payments, profit, tax, shipping and returns
- Download reports as files
- Plain explanations of every number
Go to Analytics › Reports.
Collect payments straight into your own Razorpay, PayU or Cashfree account.
- Connect your own payment account
- Money settles directly to your bank
- Pay the rates you agreed with your payment provider
Connect your account in Store settings › Payment gateways.
Book couriers in a click, with shipping labels and tracking created automatically.
- Book shipments from the order screen
- Shipping label created automatically
- Tracking number saved on the order
- Without it, you type in tracking numbers yourself
Open an order and click Create Shipment. Shipping through Relaycial's courier accounts uses shipping credits.
Embed your store's apps, like chat or popups, on another website you own using a small code snippet.
- Use store apps on external websites
- Simple copy-and-paste setup
- Available on request for specific setups
Contact support to enable it, then copy the embed code into your other site.
The total number of products you can have in your catalogue at one time.
- Every product counts, including drafts and hidden products
- Variants like sizes or colours do not count separately
- Applies to products added by hand, in bulk or from other platforms
- Items you already have are never deleted if you go over
When you reach the limit, adding new ones is paused until you upgrade or free up room. You can still view and edit existing ones. Deleting products frees up room.
How many orders your plan is sized for each month. This is a soft limit: checkout is never blocked.
- Counts online, WhatsApp, in-shop and marketplace orders
- Draft, manual and test orders are not counted
- Resets on the 1st of every month (Indian time)
- Warnings at 80% and 100%, with an upgrade suggestion
- Customers can always keep ordering
You get a dashboard banner and a notification when you reach 80% and 100% of the month's orders.
How many team members, besides the store owner, can have access to your store admin.
- Each active staff member uses one seat
- Pending invitations also use a seat
- The store owner never uses a seat
- Deactivating a staff member frees their seat
When all seats are used, new invitations are paused until you upgrade or remove someone. Existing staff keep access.
How many separate stores your account can run under one login.
- Each store has its own catalogue, orders and settings
- Counts all stores under your account
- Extra stores can be added as add-ons
When you reach the limit, creating another store needs an upgrade or add-on. Existing stores are not affected.
Explorer
- Up to 5 products
- Up to 30 orders / month
- 1 staff seat
- 1 store
- Reports
- Use your own payment account
- Automated shipping
Starter
Get online with a small catalogue and core selling tools
- Up to 100 products
- Up to 200 orders / month
- 1 staff seat
- 1 store
- Your own website name
- Remove "Powered by Relaycial" badge
Growth
For growing D2C stores: marketing, content and POS
or $240 one-time lifetime
Start with Growth → Ask about lifetime access- Up to 1,000 products
- Up to 1,000 orders / month
- 3 staff seats
- 1 store
- Product specifications & FAQs
- Add & update products in bulk
- AI product content
- Size charts
- Sell digital downloads
- Draft orders & payment links
- Pre-orders & backorders
- Cash-on-delivery protection
Pro
Omnichannel: channels, B2B, inventory and loyalty
or $420 one-time lifetime
Start with Pro → Ask about lifetime access- Up to 10,000 products
- Up to 5,000 orders / month
- 10 staff seats
- 1 store
- Smart search
- Subscribe & save
- Own delivery team
- Delivery slots & zones
- Wholesale selling to businesses
- GST number check
- Gift cards
- Loyalty programme
Enterprise
Everything, for large, multi-location and marketplace stores
or $660 one-time lifetime
Start with Enterprise → Ask about lifetime access- Unlimited products
- Unlimited orders / month
- 25 staff seats
- 3 stores
- Auctions
- Food add-ons & choices
- Pharmacy
- Classified listings
- Advanced shop operations
- Multi-seller marketplace
- Use store tools on other websites
Prices are per year and include 18% GST. 0% Relaycial commission on your sales when you use your own payment account. Billed in INR; USD amounts are indicative.
Sellers who now run everything from one place.
Illustrative highlights from merchants running on Relaycial E-Commerce.
“Moving from manual WhatsApp orders to Relaycial gave our weavers a seamless system. Customers pick sizes and pay via UPI instantly.”
“The 0% platform fee when using our own Razorpay account saves us over ₹40,000 every single month in transaction commissions.”
“Delivered-only COD commission calculation solved our accounting stress. We only pay fees when cash is safely collected.”
Frequently asked questions.
Payments, cash on delivery, shipping, your web address, moving your store, marketplaces, shop billing and WhatsApp.
Stop juggling apps. Run your whole store from one place.
150 store designs, card and PayPal payments, flexible delivery, 16 add-ons, WhatsApp, shop billing and 140 reports — ready when you are.
Complementary solutions for your business
Pair E-Commerce Store with these ready-made add-on tools to make daily work easier and grow sales.
Social Poster Maker
Automated festival templates and recurring brand posts with your logo permanently locked in place.
Business Nurturing
Contact segmentation (regulars vs quiet), festival routines & broadcast reach reports in your shop voice.
Billing Management
Counter-first billing for local shops — GST tax invoices, UPI collect & day-end cash summaries.
CRM for Businesses
Customer cards with interaction history, named pipeline stages & follow-up reminders so deals never slip.
Explore other popular business types
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Volume pricing tiers, MOQ rules, spec sheet downloads & structured quote requests without consumer cart clutter.
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Club, gym & studio membership plans, renewal cycles, freeze/hold & desk attendance under your brand.
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Personal digital visiting card with photo, bio, tap-to-call, WhatsApp buttons & share links for professionals.
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Counter-first billing for local shops — GST tax invoices, UPI collect & day-end cash summaries.
Kirana + Credit Khata OS
Shopkeeper counter billing, customer udhaar ledger, gentle payment reminders & optional neighbourhood shop site.
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Medicine catalog with batch expiry cues, GST counter bills, UPI collect & neighbourhood delivery under your chemist brand.
Business Nurturing
Contact segmentation (regulars vs quiet), festival routines & broadcast reach reports in your shop voice.
CRM for Businesses
Customer cards with interaction history, named pipeline stages & follow-up reminders so deals never slip.
Social Poster Maker
Automated festival templates and recurring brand posts with your logo permanently locked in place.
Real Estate Broker OS
Property listings with photos & price, buyer inquiry inbox, site visits & your own branded broker site.
CA / Tax Practice OS
Client PAN/GSTIN vault, GSTR/ITR filings calendar, document store & practice fee invoices.
Jewellery Store OS
Showroom catalog with gold/silver purity notes, making charges, gold schemes/EMI & direct WhatsApp inquiries.
Event / Wedding Planner OS
Wedding packages, lead stage pipeline, day-of countdown checklists & vendor coordination on your brand.
Photography Studio OS
Shoot packages, client booking dates, password-protected proofing galleries & high-res photo delivery.
Hostel / PG Management OS
Vacant/occupied bed allocation board, monthly rent ledger, mess tracking & your own branded property site.
Clinic / Doctor Practice OS
Patient cards with visit history, prescription notes, clinic billing & the doctor's own branded website on their own domain.
Need a custom setup for your industry or multiple outlets?
Talk directly to our product experts about custom needs, connecting your existing business software, or a private setup just for you.