Show a clear specifications table and ready answers to common questions on your product pages.
What's included
- Spec fields per category, like fabric, wattage or warranty
- Product FAQs per product or as category templates
- Fill once per category, reuse across products
- Shown neatly on the product page
How it works
Set up under Catalog › Catalog tools › Specifications and Product FAQs, then fill values on each product.
Example: A mobile accessories store lists battery capacity, warranty and compatible phones, plus an FAQ on GST invoices.
Included in Growth · Pro · Enterprise
Add or update many products at once with a CSV or Excel file, and download your catalogue anytime.
What's included
- Bulk upload new products from CSV or Excel
- Bulk update prices, stock and product details
- Preview rows before importing
- Export your full catalogue to a file
How it works
Go to Catalog › Catalog tools › Import / export, download the template, fill it and upload. Your plan's product limit still applies.
Example: A saree seller moves 800 products from an Excel sheet in one upload instead of adding them one by one.
Included in Growth · Pro · Enterprise
Write product titles, descriptions, bullet points and SEO text with AI, then review before you save.
What's included
- "Write with AI" button on the product form
- Titles, descriptions, bullet points and SEO meta
- Bulk writing for many selected products
- Uses AI credits: free monthly allowance, then top-ups
How it works
Open a product and click Write with AI, or select products in the list for bulk writing. Check your balance under Credits & usage › AI credits.
Example: A spice brand turns "Kerala black pepper, 200 g" into a full description and meta title in seconds.
Included in Growth · Pro · Enterprise
Make storefront search forgiving and smarter with typo tolerance, your own synonyms, and voice and photo search.
What's included
- Typo-tolerant search: "kurtha" still finds kurta
- Synonyms you define, like chappal = sandal
- Voice search for mobile shoppers
- Photo search to find similar products
How it works
Turn it on in Store settings › Smart search and Voice & photo search. Add synonyms under Catalog › Search synonyms.
Example: A shopper searches "jhumka" and still sees your products listed as "earrings".
Included in Pro · Enterprise
Show size guides on product pages so shoppers pick the right size and fewer orders come back.
What's included
- Reusable size chart templates
- Assign charts to products or whole categories
- cm / inch toggle for shoppers
- "How to measure" guide on the product page
How it works
Enable the Size charts app from Apps, create charts under Catalog tools, then assign them to products or categories.
Example: A kurti brand shows bust, waist and length for S to XXL, cutting size-related returns.
Included in Growth · Pro · Enterprise
Sell downloads like e-books, courses, files and licence keys, delivered instantly and securely after payment.
What's included
- Upload files, add links or licence keys
- Instant delivery after successful payment
- Expiring download links with download limits
- Optional delivery message on WhatsApp
How it works
Manage files under Catalog › Catalog tools › Digital assets and attach them to your products.
Example: A CA coaching creator sells a ₹499 GST guide PDF that buyers download right after paying.
Included in Growth · Pro · Enterprise
Run timed auctions where shoppers bid on a product and the winner pays through a payment link.
What's included
- Start and end time for each auction
- Live bidding on the product page
- Winner receives a payment link
- Available for specific business types
How it works
Create and monitor auctions under Catalog › Auctions.
Example: A coin dealer auctions a rare 1950 one-rupee coin over three days.
Included in Enterprise
Let food customers customise dishes with add-on choices like size, base, toppings or spice level.
What's included
- Modifier groups such as size, crust or toppings
- Required or optional groups with min / max choices
- Shown when the shopper adds the item
- Made-to-order items for your kitchen
How it works
Create modifier groups in Catalog tools and attach them to menu items. Available for food businesses.
Example: A pizza outlet offers Regular / Medium / Large plus up to 3 extra toppings.
Included in Enterprise
Sell medicines responsibly: shoppers upload prescriptions, you verify them and send a quote before dispatch.
What's included
- Mark products as prescription-required (Rx)
- Shoppers upload prescriptions on your store
- Verify prescriptions and send quotes
- Shoppers track prescription status online
How it works
Review uploads and quotes under Orders › Prescriptions. Available for pharmacy stores.
Example: A chemist in Pune checks a doctor's prescription before shipping antibiotics.
Included in Enterprise
Create an order on behalf of a customer and send them a link to pay online.
What's included
- Build an order from your catalogue for any customer
- Share a payment link with the customer
- Order confirms automatically once paid
- See all orders still awaiting payment
How it works
Go to Orders › Draft orders, add products and customer details, then share the payment link.
Example: A customer orders over Instagram DM; you create a draft order and WhatsApp them the payment link.
Included in Growth · Pro · Enterprise
Keep selling products that are out of stock or not launched yet, and ship them when stock arrives.
What's included
- Pre-orders for upcoming launches
- Backorders when stock runs out
- One list of orders waiting for stock
- Fulfil them as new stock arrives
How it works
Track and fulfil waiting orders under Orders › Pre-orders & backorders.
Example: A sneaker store takes pre-orders for a new drop two weeks before stock lands.
Included in Growth · Pro · Enterprise
Let customers subscribe to products they buy regularly and receive repeat orders automatically, often at a discount.
What's included
- Repeat orders on a fixed schedule
- Subscribe & save discount option
- Customers manage them from their account
- All subscriptions in one admin list
How it works
Enable subscriptions on products; manage active ones under Orders › Subscriptions.
Example: A dairy brand delivers 1 kg of ghee every month to subscribers at 10% off.
Included in Pro · Enterprise
Deliver orders with your own riders, using a dispatch board, delivery OTP, COD cash tracking and tips.
What's included
- Rider profiles and documents
- Dispatch board to assign riders, with live map
- Delivery OTP as proof of delivery
- Rider COD cash reconciliation and earnings
- Delivery tips report
How it works
Add riders under Orders › Riders and assign orders from Orders › Dispatch.
Example: A Bengaluru grocery store's five riders deliver locally and settle COD cash every evening.
Included in Pro · Enterprise
Let shoppers pick a delivery time slot, and define delivery areas on a map with their own fees.
What's included
- Delivery time windows at checkout
- Delivery zones drawn on a map
- Fee, free-above amount and minimum order per zone
- Delivery hours and ETA per zone
How it works
Set up under Store settings › Delivery slots and Delivery zones.
Example: A bakery offers 10 am–1 pm and 4–8 pm slots, with free delivery above ₹500 within 5 km.
Included in Pro · Enterprise
Cut fake and returned cash-on-delivery orders (RTO) with risk scoring, OTP checks and COD order limits.
What's included
- OTP verification before accepting COD
- Minimum and maximum order value for COD
- Block high-risk shoppers or pincodes
- Discount to nudge COD buyers to prepay
- WhatsApp message to convert COD to prepaid
How it works
Configure in Store settings › Payment Gateways › COD protection.
Example: A fashion store disables COD above ₹5,000 and asks risky buyers to verify by OTP.
Included in Growth · Pro · Enterprise
Sell wholesale to businesses with buyer accounts, group price lists, purchase orders, GST invoices and payment tracking.
What's included
- B2B buyer accounts and customer groups
- Special price lists per customer group
- Purchase orders, invoices and debit notes
- Track B2B payments and dues
- B2B desk for quick-commerce purchase orders
How it works
Find it under Sales channels › B2B desk, buyers and invoices; price groups are under Customers › Customer groups.
Example: A snacks brand gives retailers wholesale prices and raises GST invoices against their purchase orders.
Included in Pro · Enterprise
Enter any GSTIN to instantly fetch the business's legal name, address and registration status.
What's included
- Verify a GSTIN in seconds
- Legal name, address and active status
- Handy for B2B buyers and GST invoices
- Uses GSTIN credits: free monthly lookups, then top-ups
How it works
Go to Store settings › GSTIN lookup. Lookups use GSTIN credits, shown under Credits & usage › GSTIN credits.
Example: Before offering credit terms, a distributor confirms a new retailer's GSTIN is active.
Included in Pro · Enterprise
Sell gift cards that customers can gift and redeem at checkout, with balances tracked automatically.
What's included
- Sell gift cards on your storefront
- Redeem at checkout; remaining balance is kept
- Expiry dates with reminder messages
- View issued cards and balances in admin
How it works
Manage cards under Marketing › Gift cards.
Example: A café chain sells ₹1,000 gift cards during Rakhi week.
Included in Pro · Enterprise
Reward repeat customers with points on every order, tiers with perks, and bonus-point campaigns.
What's included
- Earn and redeem points on orders
- Tiers like Silver and Gold with perks
- Bonus-points campaigns for festivals or launches
- Insights on points issued and redeemed
How it works
Set up under Marketing › Loyalty.
Example: Customers earn points on each order and redeem them for a discount on the next one.
Included in Pro · Enterprise
Let users post their own classified listings on your site, with paid packages and moderation.
What's included
- Shoppers post and manage listings
- Paid packages to publish or feature listings
- Moderate and handle reported listings
- Available for specific business types
How it works
Manage under Storefront › Classifieds, Listing packages and Listing reports.
Example: A local marketplace lets residents list used furniture, with ₹99 to feature a listing.
Included in Enterprise
Run your store on your own domain name, like yourbrand.com, instead of a Relaycial web address.
What's included
- Connect a main domain or subdomain
- Automatic SSL (https) for your domain
- Step-by-step DNS setup guide
How it works
Go to Store settings › Domain & SSL, enter your domain and follow the DNS guide.
Example: Your store moves to shop.yourbrand.in, matching your Instagram and visiting cards.
Included in Starter · Growth · Pro · Enterprise
Your storefront shows only your brand: no "Powered by Relaycial" badge in the footer.
What's included
- No Relaycial badge on any storefront page
- Your own footer copyright text stays as you set it
How it works
Automatic on plans that include it. On the free trial, a small badge links to Relaycial.
Example: Shoppers see only your brand, from the homepage to checkout.
Included in Starter · Growth · Pro · Enterprise
Advanced store operations: serial / IMEI tracking, cash safe, counter receiving, returns to vendor and loss prevention.
What's included
- IMEI / serial number stock, sales and warranty
- Safe drops, counts and bank deposits
- Goods receiving and return-to-vendor debit notes
- Loss prevention: voids, no-sales and cash risk
- Busy-hours sales heatmap and full till audit log
How it works
Find these under Point of sale › Serial numbers, Safe, Receiving, Loss prevention and Sales heatmap.
Example: A mobile shop records each phone's IMEI at sale and checks warranty claims against it.
Included in Enterprise
Turn your store into a multi-seller marketplace: onboard sellers, approve their products, take commission and pay out.
What's included
- Seller onboarding with KYC and approval
- Approve seller products before they go live
- Commission and batch seller payouts
- Seller notices and paid ad campaigns
How it works
Turn on under Sales channels › Marketplace mode, then manage Marketplace sellers.
Example: A handicrafts portal lets 40 artisans sell, keeping 12% commission on each sale.
Included in Enterprise
Clear reports on sales, orders, products, customers, payments, GST and more, with exports.
What's included
- Sales, orders, products and customer reports
- Payments, profit, tax, shipping and returns
- Download reports as files
- Metric glossary explaining each number
How it works
Go to Analytics › Reports.
Example: At month end you export GST-wise sales for your CA in one click.
Included in Explorer · Starter · Growth · Pro · Enterprise
Collect payments into your own Razorpay, PayU or Cashfree account using your own keys.
What's included
- Use your own gateway account and keys
- Money settles directly to your bank
- Your own negotiated gateway rates
How it works
Add your keys in Store settings › Payment gateways.
Example: A brand with a negotiated 1.6% Razorpay rate collects into its own account.
Included in Explorer · Starter · Growth · Pro · Enterprise
Create shipments with integrated couriers in a click, getting AWB numbers and tracking automatically.
What's included
- Book shipments from the order screen
- AWB number and label generated automatically
- Tracking number saved on the order
- Without it, you enter AWB numbers manually
How it works
Open an order and click Create Shipment. Shipping through Relaycial's courier accounts uses shipping credits.
Example: After packing, you click Create Shipment and the AWB and label are ready instantly.
Included in Explorer · Starter · Growth · Pro · Enterprise
Embed your store's apps, like chat or popups, on another website you own using a small code snippet.
What's included
- Use store apps on external websites
- Simple copy-paste embed code
- Available on request for specific setups
How it works
Contact support to enable it, then copy the embed code into your other site.
Example: A brand shows its live chat widget on its WordPress blog too.
Included in Enterprise
The total number of products you can have in your catalogue at one time.
What counts
- Every product counts, including drafts and hidden products
- Variants like sizes or colours do not count separately
- Applies to manual add, bulk import and channel sync
- Items you already have are never deleted if you go over
How it works
When you reach the limit, adding new ones is paused until you upgrade or free up room. You can still view and edit existing ones. Deleting products frees up room.
Example: With a 100-product limit, a store with 100 products must upgrade or delete one to add another.
Explorer: 5 · Starter: 100 · Growth: 1,000 · Pro: 10,000 · Enterprise: Unlimited
How many orders your plan is sized for each month. This is a soft limit: checkout is never blocked.
What counts
- Counts online store, WhatsApp, POS and marketplace orders
- Draft, manual and test orders are not counted
- Resets on the 1st of every month (IST calendar month)
- Warnings at 80% and 100%, with an upgrade suggestion
- Customers can always keep ordering
How it works
You get a dashboard banner and a notification when you reach 80% and 100% of the month's orders.
Example: On a 1,000-order plan, a Diwali rush of 1,300 orders is fully accepted; you just get an upgrade reminder.
Explorer: 30 · Starter: 200 · Growth: 1,000 · Pro: 5,000 · Enterprise: Unlimited
How many team members, besides the store owner, can have access to your store admin.
What counts
- Each active staff member uses one seat
- Pending invitations also use a seat
- The store owner never uses a seat
- Deactivating a staff member frees their seat
How it works
When all seats are used, new invitations are paused until you upgrade or remove someone. Existing staff keep access.
Example: With 3 seats, you can have a manager, a packer and an accountant.
Explorer: 1 · Starter: 1 · Growth: 3 · Pro: 10 · Enterprise: 25
How many separate stores your account can run under one login.
What counts
- Each store has its own catalogue, orders and settings
- Counts all stores under your account
- Extra stores can be added as add-ons
How it works
When you reach the limit, creating another store needs an upgrade or add-on. Existing stores are not affected.
Example: A brand runs one store for clothing and another for home décor from the same account.
Explorer: 1 · Starter: 1 · Growth: 1 · Pro: 1 · Enterprise: 3
