Your doctor clinic website and digital patient practice management software.
Replace paper prescription slips, heavy hospital HIS suites, and lead-charging aggregators. Digital Rx maker, patient visit history, clinic token queue tracker, WhatsApp follow-ups, and direct UPI billing under your own doctor brand.
- Live in 24 hours — guaranteed
- Cards & local gateways
- Multiple Couriers, One Place
- Secure https Included
- Built for every market
Your doctor identity. Your patient relationships. Zero aggregator toll.
Directory platforms commoditize your medical degree and charge per patient appointment while showing competitors on your profile. Heavy hospital software is bloated and complicated. Relaycial gives you a sleek, branded clinic practice OS and personal doctor website on your own domain.
Solo Doctors & General Practitioners
Replace handwritten prescription slips and messy register books with structured digital Rx and quick UPI billing.
Dental & Specialty Clinics
Manage multi-visit treatment timelines, procedural notes, dental charts, and automated recall reminders.
Polyclinics & Multi-Doctor Desks
Single reception desk managing token queues, doctor chamber rosters, individual billing, and follow-ups.
Paediatric & Gynae OPDs
Track vaccination charts, milestone vitals, pregnancy review cycles, and timely WhatsApp alerts.
From reception queue to digital Rx & follow-up.
Purpose-built modules that eliminate clinic chaos without requiring IT training courses. Fast, lightweight, and calibrated for Indian OPD workflows.
Digital Rx Maker
Generate structured digital prescriptions with diagnosis, vitals, symptoms, dosage tags (1-0-1), duration, and precautions. Print on clinic letterhead or dispatch via WhatsApp in 1 tap.
Patient Visit History
Complete clinical timeline per patient — previous diagnoses, prescribed drugs, vitals history (BP, Sugar, SpO2, Pulse), and lab investigation notes in one calm, searchable card.
Clinic Token & Queue
Reception token generator, live waiting room screen display, and real-time mobile queue tracking for patients. Cut noisy reception crowding and manage walk-in vs pre-booked OPD visits smoothly.
Follow-up WhatsApp Reminders
Automated & 1-click WhatsApp alerts for review dates (3-day fever check, 7-day post-antibiotic review, 30-day chronic refills). Retain patients without front-desk manual calling.
UPI QR Consultation Billing
Print dynamic UPI QR on consultation receipts or display desk QR. Collect consultation, procedure, and dressing fees directly into the doctor’s bank account with zero middleman cuts.
Doctor Profile Website
Clean, professional doctor landing page featuring credentials, clinical qualifications, OPD timings, clinic address map, service list, and direct appointment booking inquiry.
Your doctor & clinic name on every screen
Your clinic name, logo, degrees, and registration number on every digital prescription, thermal fee receipt, and patient portal. Patients consult with you — never a generic directory that sells your leads.
Doctor’s personal profile website
Go live instantly on a free secure https link, then connect your own domain (e.g. drmehtaclinic.in or drsharmaortho.com). Showcase clinical expertise, OPD timings, treatment services, and direct booking without competing doctor ads.
Calm Practice Desk Admin
Patients, visits, digital Rx, OPD tokens, and billing in one unified light interface — built for busy doctors and clinic receptionists, not enterprise IT experts.
No Competitor Ads or Lead Hijacking
Unlike Practo or directory platforms, your clinic portal never displays competing doctors nearby or charges you ₹400 for your own returning patients.
Guaranteed Live in 24 Hours
Free secure https link in 60 seconds, and your complete branded clinic desk and doctor website fully configured and operational within 24 hours.
Experience the clinic workflows in action.
Click across the core OPD practice modules below to see how structured digital prescriptions, live queue tokens, WhatsApp reminders, and direct UPI billing operate.
Clear, Error-Free Digital Prescriptions
Legible medication orders with standard dosing (1-0-1), duration, vitals, and instant WhatsApp dispatch.
DR. KAVITA MEHTA
- Tab. Augmentin 625 Duo — 1 tab twice daily after meals × 5 days
- Syp. Ascoril-LS — 5ml thrice daily with warm water × 5 days
- Tab. Dolo 650mg — 1 tab if fever > 100°F (SOS)
Clinic Token & Live Queue Tracker
Eliminate waiting room chaos with live TV displays and patient mobile queue tracking via QR scan.
Automated WhatsApp Follow-up Reminders
Never lose a patient between consults. Send 1-tap reminders for fever checks, post-antibiotic reviews, and chronic refills.
“Hello Ananya, Dr. Mehta hopes you are feeling better. Is your fever subsided today? Reply to this message or book a free review slot if symptoms persist.”
“Namaste Rajesh ji, your 7-day course for bronchitis ends tomorrow. Dr. Mehta recommends a quick 5-minute chest review at the clinic. Tap below to reserve your token.”
“Dear Sunita ji, your monthly BP medication (Telmisartan 40) is due for renewal this week. Please visit for blood pressure monitoring and updated prescription.”
Consultation Fee Billing via UPI QR
Print dynamic UPI QR on thermal receipts or display desk QR. 100% of consultation fees go straight to doctor’s bank.
Your practice desk vs. market traps.
An honest evaluation comparing Relaycial Clinic OS against marketplace directories (Practo), complex hospital software (HIS), and handwritten paper prescription slips.
Your own branded doctor website + digital Rx + queue tracker + WhatsApp follow-ups + 0% fee UPI billing.
Charges per patient lead, lists competitors on your profile, and locks your patient data inside their marketplace.
Enterprise multi-bed hospital suite with clunky screens, heavy IT overhead, and weeks of staff training.
Zero searchability, missing patient history, forgotten follow-up visits, and uncollected consultation fees.
| Feature & Practice Need | Relaycial Clinic OS | Marketplace (Practo) | Hospital HIS | Paper Slips |
|---|---|---|---|---|
| Doctor Identity & Patient Ownership | ||||
| Your own branding & custom domain |
100% your doctor / clinic brand on your own custom domain (e.g. drmehtaclinic.in). Patient records belong exclusively to your practice.
|
Aggregator marketplace branding; your profile is hosted on their domain and exists to build their platform brand.
|
−
Enterprise hospital IT branding; complex internal system with no public patient-facing doctor website.
|
Printed clinic letterhead on physical paper slips; zero digital footprint or patient web presence.
|
| Competitor ads on your profile |
Zero competing doctor ads or sponsored listings. Patients only see your qualifications, timings, and services.
|
Actively promotes competing doctors and sponsored clinic listings right under your profile to monetize patient traffic.
|
−
No external ads; strictly closed internal hospital intranet.
|
−
No digital profile; patients seek second opinions on search engines without seeing your practice site.
|
| Cost Model & Patient Acquisition | ||||
| Pricing structure & lead monetization |
Flat yearly subscription from $12/yr with 0% platform commission on patient visits or consultations.
|
High annual listing fees ($216+) plus per-lead / per-booking commission tolls (₹300–₹800 per appointment).
|
Heavy enterprise software licenses ($1,800+) + mandatory annual maintenance contracts (AMC) and IT staff overhead.
|
−
“Zero” initial software cost, but thousands in lost patient retention, uncollected fees, and missing follow-ups.
|
| Clinical OPD & Practice Desk | ||||
| Digital prescription (Rx) maker |
Fast structured digital Rx generator with diagnosis, symptoms, dosages (1-0-1), duration, instructions, and 1-tap print/WhatsApp delivery.
|
Basic appointment booking notes; clinical prescription maker is locked behind expensive hospital tier or separate software.
|
−
Heavy multi-screen clinical EMR requiring 15+ mandatory clicks, ICD-10 codings, and enterprise training per consult.
|
Handwritten prescription pads; illegible handwriting frequently causes pharmacy dispensing errors and patient confusion.
|
| Patient visit history & chronic disease timeline |
Complete digital patient timeline: past visit notes, vitals (BP, SpO2, Pulse, Sugar), allergies, and previous prescriptions in one calm card.
|
Scattered booking logs; doctor does not own comprehensive longitudinal medical records across visits.
|
Comprehensive multi-department hospital records, but sluggish navigation and dense enterprise UI.
|
Physical paper folders and registers; files frequently get lost, damaged, or misplaced during busy clinic hours.
|
| Waiting Room & Patient Experience | ||||
| Clinic token & live queue tracker |
Reception token dispenser + live waiting room display + patient mobile queue tracker via QR scan to eliminate waiting room chaos.
|
Static appointment time slot only; when doctor runs late, patients crowd the clinic without live queue visibility.
|
−
Enterprise hospital queue management requiring dedicated display servers, local hardware, and IT maintenance.
|
Verbal call-outs or handwritten token chits; noisy reception crowding and frequent patient disputes.
|
| Patient Retention & Care Continuity | ||||
| Follow-up visit WhatsApp reminders |
Automated & 1-tap WhatsApp follow-up reminders (3-day fever check, 7-day post-antibiotic review, 30-day chronic refill) to retain patients.
|
Directory sends generic app notifications or retargets your patients with competing doctors in your locality.
|
−
Requires dedicated hospital call-center staff or expensive third-party SMS gateway integrations.
|
Doctor writes “Review in 7 days” on paper slip; 60%+ patients forget to return, leading to severe care and revenue leakage.
|
| Billing & Payment Collection | ||||
| Consultation fee billing via direct UPI QR |
Dynamic & desk UPI QR code on front desk and receipts. 100% of fees go directly into doctor’s bank account with 0% platform fee.
|
Aggregator collects patient payment through their gateway, taking payment processing cuts with 15–30 day payout delays.
|
−
Complex hospital billing counter module; overkill for solo clinics and requires separate cashier desks.
|
Cash only or untracked manual UPI transfers; zero automated daily OPD collection ledger or fee reconciliation.
|
| Setup, Reliability & Usability | ||||
| Go-live readiness & staff learning curve |
Live in 24 hours — guaranteed. Instant secure website link, plain clinic language for reception staff, and zero IT setup needed.
|
Lengthy profile verification and sales onboarding designed to upsell sponsored listing packages.
|
Weeks to months of enterprise IT implementation, on-premise server deployment, and intense staff training.
|
−
Instant paper usage, but daily operational friction, file storage clutter, and zero scalability.
|
Three steps. Then run your practice with calm clarity.
Free secure https link in ~60 seconds. Your full branded clinic workspace and doctor profile website live within 24 hours — guaranteed.
-
01
Doctor Profile & Domain
Claim your clinic handle
Submit your doctor credentials, clinical qualifications, OPD timings, and clinic address. We set up your secure online desk in 60 seconds.
✓ Instant Secure Link -
02
Rx Template & Reception Desk
Configure Rx maker & queue
Set up standard medication dosages, letterhead header, reception token printer, and the UPI ID for your QR payments.
✓ Branded Setup -
03
Live OPD & Care Continuity
Start consults & follow-ups
Dispense live tokens, log patient visits, print digital prescriptions, collect 0% fee UPI payments, and trigger WhatsApp follow-ups.
✓ Live in 24h Guaranteed
One flat yearly subscription for your entire doctor practice.
Zero per-lead booking tolls, zero commission cuts on consultation fees, and zero hidden AMC charges.
Country & pricing
Digital Rx + queue tracker + WhatsApp follow-ups + branded doctor website
Show a clear specifications table and ready answers to common questions on your product pages.
- Spec fields per category, like fabric, wattage or warranty
- Product FAQs per product or as category templates
- Fill once per category, reuse across products
- Shown neatly on the product page
Set up under Catalog › Catalog tools › Specifications and Product FAQs, then fill values on each product.
Add or update many products at once with an Excel sheet, and download your full product list anytime.
- Upload new products from an Excel or CSV sheet
- Update prices, stock and product details in one go
- Preview rows before importing
- Export your full catalogue to a file
Go to Catalog › Catalog tools › Import / export, download the template, fill it and upload. Your plan's product limit still applies.
Write product titles, descriptions, bullet points and Google search text with AI, then review before you save.
- "Write with AI" button on the product form
- Titles, descriptions, bullet points and Google search text
- Bulk writing for many selected products
- Uses AI credits: free monthly allowance, then top-ups
Open a product and click Write with AI, or select products in the list for bulk writing. Check your balance under Credits & usage › AI credits.
Make storefront search forgiving and smarter with typo tolerance, your own synonyms, and voice and photo search.
- Typo-tolerant search: "kurtha" still finds kurta
- Synonyms you define, like chappal = sandal
- Voice search for mobile shoppers
- Photo search to find similar products
Turn it on in Store settings › Smart search and Voice & photo search. Add synonyms under Catalog › Search synonyms.
Show size guides on product pages so shoppers pick the right size and fewer orders come back.
- Reusable size chart templates
- Assign charts to products or whole categories
- cm / inch toggle for shoppers
- "How to measure" guide on the product page
Enable the Size charts app from Apps, create charts under Catalog tools, then assign them to products or categories.
Sell downloads like e-books, courses, files and licence keys, delivered instantly and securely after payment.
- Upload files, add links or licence keys
- Instant delivery after successful payment
- Expiring download links with download limits
- Optional delivery message on WhatsApp
Manage files under Catalog › Catalog tools › Digital assets and attach them to your products.
Run timed auctions where shoppers bid on a product and the winner pays through a payment link.
- Start and end time for each auction
- Live bidding on the product page
- Winner receives a payment link
- Available for specific business types
Create and monitor auctions under Catalog › Auctions.
Let food customers customise dishes with add-on choices like size, base, toppings or spice level.
- Choice groups such as size, crust or toppings
- Required or optional, with minimum and maximum picks
- Shown when the shopper adds the item
- Made-to-order items for your kitchen
Create add-on groups in Catalog tools and attach them to menu items. Available for food businesses.
Sell medicines responsibly: shoppers upload prescriptions, you verify them and send a quote before dispatch.
- Mark medicines that need a prescription
- Shoppers upload prescriptions on your store
- Verify prescriptions and send quotes
- Shoppers track prescription status online
Review uploads and quotes under Orders › Prescriptions. Available for pharmacy stores.
Create an order on behalf of a customer and send them a link to pay online.
- Build an order from your catalogue for any customer
- Share a payment link with the customer
- Order confirms automatically once paid
- See all orders still awaiting payment
Go to Orders › Draft orders, add products and customer details, then share the payment link.
Keep selling products that are out of stock or not launched yet, and ship them when stock arrives.
- Pre-orders for upcoming launches
- Backorders when stock runs out
- One list of orders waiting for stock
- Fulfil them as new stock arrives
Track and fulfil waiting orders under Orders › Pre-orders & backorders.
Let customers subscribe to products they buy regularly and receive repeat orders automatically, often at a discount.
- Repeat orders on a fixed schedule
- Subscribe & save discount option
- Customers manage them from their account
- All subscriptions in one admin list
Enable subscriptions on products; manage active ones under Orders › Subscriptions.
Deliver orders with your own riders: assign orders on one screen, confirm drop-offs with a code, and track cash and tips.
- Rider profiles and documents
- One screen to assign orders to riders, with a live map
- Customer shares a one-time code to confirm delivery
- Track cash collected by riders and their earnings
- Delivery tips report
Add riders under Orders › Riders and assign orders from Orders › Dispatch.
Let shoppers pick a delivery time slot, and define delivery areas on a map with their own fees.
- Delivery time windows at checkout
- Delivery zones drawn on a map
- Fee, free-above amount and minimum order per zone
- Delivery hours and ETA per zone
Set up under Store settings › Delivery slots and Delivery zones.
Cut fake and returned cash-on-delivery orders with risk checks, phone OTP checks and order value limits.
- Phone OTP check before accepting cash on delivery
- Minimum and maximum order value for cash on delivery
- Block high-risk shoppers or pincodes
- Discount to encourage buyers to pay online
- WhatsApp message asking buyers to pay online instead
Set it up in Store settings › Payment Gateways › COD protection.
Sell wholesale to businesses with buyer accounts, group price lists, purchase orders, GST invoices and payment tracking.
- Business buyer accounts and customer groups
- Special price lists per customer group
- Purchase orders, invoices and debit notes
- Track business payments and dues
- Handle bulk orders from Blinkit, Zepto and Instamart
Find it under Sales channels › B2B desk, buyers and invoices; price groups are under Customers › Customer groups.
Enter any GST number to instantly see the business's legal name, address and registration status.
- Check a GST number in seconds
- Legal name, address and active status
- Handy for business buyers and GST invoices
- Uses GSTIN credits: free monthly lookups, then top-ups
Go to Store settings › GSTIN lookup. Lookups use GSTIN credits, shown under Credits & usage › GSTIN credits.
Sell gift cards that customers can gift and redeem at checkout, with balances tracked automatically.
- Sell gift cards on your storefront
- Redeem at checkout; remaining balance is kept
- Expiry dates with reminder messages
- View issued cards and balances in admin
Manage cards under Marketing › Gift cards.
Reward repeat customers with points on every order, tiers with perks, and bonus-point campaigns.
- Earn and redeem points on orders
- Tiers like Silver and Gold with perks
- Bonus-points campaigns for festivals or launches
- Insights on points issued and redeemed
Set up under Marketing › Loyalty.
Let users post their own classified listings on your site, with paid packages and moderation.
- Shoppers post and manage listings
- Paid packages to publish or feature listings
- Moderate and handle reported listings
- Available for specific business types
Manage under Storefront › Classifieds, Listing packages and Listing reports.
Run your store on your own website name, like yourbrand.com, instead of a Relaycial web address.
- Use your own website name (like yourbrand.com)
- Secure padlock (https) set up for you automatically
- Simple step-by-step guide to connect your domain
Go to Store settings › Domain, enter your website name and follow the simple guide.
Your storefront shows only your brand: no "Powered by Relaycial" badge in the footer.
- No Relaycial badge on any storefront page
- Your own footer copyright text stays as you set it
Automatic on plans that include it. On the free trial, a small badge links to Relaycial.
Advanced shop operations: serial and IMEI number tracking, cash safe, goods receiving, returns to suppliers and theft prevention.
- Serial and IMEI numbers for stock, sales and warranty
- Cash safe deposits, counts and bank deposits
- Receive goods and return items to suppliers
- Theft prevention: alerts on cancelled bills, drawer openings and cash gaps
- Busy-hours sales chart and a full billing activity log
Find these under Point of sale › Serial numbers, Safe, Receiving, Loss prevention and Sales heatmap.
Turn your store into a multi-seller marketplace: add sellers, approve their products, take commission and pay them.
- Seller sign-up with ID checks and approval
- Approve seller products before they go live
- Take commission and pay sellers in batches
- Seller notices and paid ad campaigns
Turn on under Sales channels › Marketplace mode, then manage Marketplace sellers.
Clear reports on sales, orders, products, customers, payments, GST and more, with exports.
- Sales, orders, products and customer reports
- Payments, profit, tax, shipping and returns
- Download reports as files
- Plain explanations of every number
Go to Analytics › Reports.
Collect payments straight into your own Razorpay, PayU or Cashfree account.
- Connect your own payment account
- Money settles directly to your bank
- Pay the rates you agreed with your payment provider
Connect your account in Store settings › Payment gateways.
Book couriers in a click, with shipping labels and tracking created automatically.
- Book shipments from the order screen
- Shipping label created automatically
- Tracking number saved on the order
- Without it, you type in tracking numbers yourself
Open an order and click Create Shipment. Shipping through Relaycial's courier accounts uses shipping credits.
Embed your store's apps, like chat or popups, on another website you own using a small code snippet.
- Use store apps on external websites
- Simple copy-and-paste setup
- Available on request for specific setups
Contact support to enable it, then copy the embed code into your other site.
The total number of products you can have in your catalogue at one time.
- Every product counts, including drafts and hidden products
- Variants like sizes or colours do not count separately
- Applies to products added by hand, in bulk or from other platforms
- Items you already have are never deleted if you go over
When you reach the limit, adding new ones is paused until you upgrade or free up room. You can still view and edit existing ones. Deleting products frees up room.
How many orders your plan is sized for each month. This is a soft limit: checkout is never blocked.
- Counts online, WhatsApp, in-shop and marketplace orders
- Draft, manual and test orders are not counted
- Resets on the 1st of every month (Indian time)
- Warnings at 80% and 100%, with an upgrade suggestion
- Customers can always keep ordering
You get a dashboard banner and a notification when you reach 80% and 100% of the month's orders.
How many team members, besides the store owner, can have access to your store admin.
- Each active staff member uses one seat
- Pending invitations also use a seat
- The store owner never uses a seat
- Deactivating a staff member frees their seat
When all seats are used, new invitations are paused until you upgrade or remove someone. Existing staff keep access.
How many separate stores your account can run under one login.
- Each store has its own catalogue, orders and settings
- Counts all stores under your account
- Extra stores can be added as add-ons
When you reach the limit, creating another store needs an upgrade or add-on. Existing stores are not affected.
Explorer
- Up to 5 products
- Up to 30 orders / month
- 1 staff seat
- 1 store
- Reports
- Use your own payment account
- Automated shipping
Starter
Get online with a small catalogue and core selling tools
- Up to 100 products
- Up to 200 orders / month
- 1 staff seat
- 1 store
- Your own website name
- Remove "Powered by Relaycial" badge
Growth
For growing D2C stores: marketing, content and POS
or $240 one-time lifetime
Start with Growth → Ask about lifetime access- Up to 1,000 products
- Up to 1,000 orders / month
- 3 staff seats
- 1 store
- Product specifications & FAQs
- Add & update products in bulk
- AI product content
- Size charts
- Sell digital downloads
- Draft orders & payment links
- Pre-orders & backorders
- Cash-on-delivery protection
Pro
Omnichannel: channels, B2B, inventory and loyalty
or $420 one-time lifetime
Start with Pro → Ask about lifetime access- Up to 10,000 products
- Up to 5,000 orders / month
- 10 staff seats
- 1 store
- Smart search
- Subscribe & save
- Own delivery team
- Delivery slots & zones
- Wholesale selling to businesses
- GST number check
- Gift cards
- Loyalty programme
Enterprise
Everything, for large, multi-location and marketplace stores
or $660 one-time lifetime
Start with Enterprise → Ask about lifetime access- Unlimited products
- Unlimited orders / month
- 25 staff seats
- 3 stores
- Auctions
- Food add-ons & choices
- Pharmacy
- Classified listings
- Advanced shop operations
- Multi-seller marketplace
- Use store tools on other websites
Prices are per year and include 18% GST. 0% Relaycial commission on your sales when you use your own payment account. Billed in INR; USD amounts are indicative.
Doctors who chose practice ownership over directory commission.
Illustrative clinic practice stories from general practitioners, dental surgeons, polyclinics, and specialty OPDs.
“Patient cards, visit notes, and review reminders finally sit in one desk — and our clinic site carries our name, not a generic booking logo.”
“We needed more than slots. Visit history and fees live with each patient — the front desk stopped rebuilding the day from WhatsApp.”
“Three doctors, one clinic site under our own brand, and follow-ups that do not slip between registers. Calm practice language — not hospital software training.”
“Patients find us on our own domain. Inside, billing and review dates sit with the visit story — practice OS, not a calendar-only product.”
Frequently Asked Questions
Your own branding, digital Rx maker, queue tracker, follow-up reminders, and doctor website setup.
Take back your doctor identity. Run a calm digital clinic.
Your doctor clinic website and digital patient practice management software — structured digital Rx, live token queue, WhatsApp follow-up reminders, and direct UPI billing — try free for 30 days, paid plans from $12/yr.
Complementary solutions for your business
Pair Clinic / Doctor Practice OS with these ready-made add-on tools to make daily work easier and grow sales.
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CA / Tax Practice OS
Client PAN/GSTIN vault, GSTR/ITR filings calendar, document store & practice fee invoices.
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Need a custom setup for your industry or multiple outlets?
Talk directly to our product experts about custom needs, connecting your existing business software, or a private setup just for you.