Your medical store website.
Your counter software & patient ordering website.
High-speed medicine billing with batch & expiry tracking, instant salt substitute lookup, Schedule H/H1 tags, and GST thermal invoice printing — plus your own branded website with prescription upload for home delivery.
- Live in 24 hours — guaranteed
- Cards & local gateways
- Multiple Couriers, One Place
- Secure https Included
- Built for every market
Your complete medical store counter software and patient ordering website.
Aggregator platforms capture your local patients and take 20–30% cuts while keeping the customer data. Relaycial puts your chemist name, logo, D.L. number, and custom domain in your patients’ hands.
Walk-in patients get fast thermal GST bills with printed batch details. Home-delivery patients upload prescriptions on your URL and pay directly to your bank account via UPI.
Need general shop invoicing only? See Billing Management. Need doctor clinic visits & patient records? See Clinic Practice OS. This page is purpose-built for Chemist Shops & Retail Pharmacies.
Everything your medical store counter and delivery desk need.
Built specifically for Indian retail chemists and medical store owners — combining stringent drug regulatory compliance with high-speed counter billing and patient delivery.
Your chemist name on every screen & bill
Your medical store name, logo, GSTIN, and Drug License (D.L.) on every counter bill, thermal receipt, and patient website. Patients deal directly with you — never a generic aggregator marketplace.
Your own web address & patient portal
Go live immediately on a free secure https link, then connect your own domain (e.g. mehtamedicals.com or mychemist.in). Patients bookmark your store URL for repeat medicine refills and prescription uploads.
Medicine catalog
Searchable medicine catalog with pack sizes, MRP, salt formulations, and batch notes — a real pharmacy catalog, not a fashion matrix.
Expiry tracking
Automated FIFO batch deduction, 30/60/90-day colour expiry radar, batch numbers printed on invoices, and 1-click return-to-distributor credit note generation.
Salt/substitute quick lookup
Instant search by active chemical molecule (e.g. Paracetamol 650mg) to surface in-stock generic and branded substitutes when the prescribed brand is out of stock.
Schedule drug record tags
Colour-coded warning badges at counter billing, compulsory Doctor Name & Medical Council Reg No. capture, and exportable digital Schedule H/H1 registers.
GST invoice printing
High-speed 2"/3" thermal receipt and standard A4 GST tax invoices with HSN codes (3004), CGST/SGST breakdowns, chemist D.L. No., and direct dynamic UPI QR.
Optional home delivery
Patients upload photo prescriptions directly on your branded website. Review Rx, attach batch stock, send WhatsApp itemized bills, and dispatch local home delivery.
Experience the live chemist workflow.
Test how Relaycial handles instant salt substitutions, FIFO batch expiry tracking, prescription upload home deliveries, and Schedule H1 audit logs.
Zero Dead-Stock Batch Management
Automatically highlights expiring batches so you can return them to distributors before write-offs.
| Medicine Name | Batch No. | Expiry Date | Remaining Stock | Distributor | Value at Risk | Action |
|---|---|---|---|---|---|---|
| Cefixime 200mg DT (Taxim-O) | TX-8021 | 28 Days Left | 45 Strips | Mahavir Pharma Distributors | ₹4,275 | Create Return Note |
| Montelukast + Levocetirizine (Montair-LC) | ML-9940 | 32 Days Left | 30 Strips | Apollo Medico Wholesale | ₹3,840 | Create Return Note |
| Azithromycin 500mg (Azithral) | AZ-1102 | 58 Days Left | 60 Strips | National Healthcare Agency | ₹6,540 | FIFO Discount |
4 Steps: Photo Prescription to Doorstep Delivery
Patients order directly from your branded store URL without middleman commission.
Patient visits mychemist.in, uploads doctor prescription image, and enters delivery PIN code.
Pharmacist checks Rx validity, assigns in-stock batches, applies discount, and finalizes GST invoice.
Automated WhatsApp alert sent to patient with itemized medicine bill and 1-tap UPI payment link.
Pack assigned batch items, attach thermal GST bill, and send delivery runner to patient’s home.
Digital Schedule H & H1 Audit Register
Ready for Drug Inspector audits with compulsory Doctor Name and Registration Number logs.
| Date & Bill No. | Patient Name & Contact | Prescribing Doctor | Medical Reg No. | Schedule Drug & Batch | Qty Dispensed |
|---|---|---|---|---|---|
| #RX-8041 · Today | Ananya Sen (98201xxxxx) | Dr. Rajesh Kulkarni (MD) | MCI-2014-89214 | Augmentin 625 (Batch AT-4019) | 10 Tablets |
| #RX-8029 · Yesterday | Vikram Malhotra (98921xxxxx) | Dr. Sunita Deshmukh (MS) | MMC-2018-04192 | Zolpidem 10mg (Batch ZL-0182) | 14 Tablets |
Shelf vs chaos: What medical stores actually weigh.
A strictly realistic assessment against traditional Pharmacy Desktop POS (Marg ERP, Mediman), generic retail billing software, and paper prescription records.
Counter billing + batch expiry + salt search + your own branded patient delivery website with prescription upload.
Strong counter keyboard speed, but locked to 1 Windows PC with no patient website, no digital Rx upload, and legacy UI.
No salt/substitute lookup, zero Schedule drug audit compliance, and heavy write-offs from unmonitored expiring batches.
| Feature & Capability |
Relaycial Pharmacy OS
Cloud + Web
$12–$84/yr · 0% commission
|
Desktop POS (Marg / Mediman)
Traditional Windows software
|
Generic Retail Billing
Basic invoice apps
|
Paper Records & Khata
Handwritten registers
|
|---|---|---|---|---|
|
Medicine batch & expiry date tracking
Counter POS & Medicine Intelligence
|
Automated FIFO batch allocation, 30/60/90-day colour expiry radar & 1-tap distributor return credit notes
|
•
Strong local counter batch entry; manual report generation for expiry audits
|
Basic product stock count only; lacks automated batch-level FIFO or expiry alerts
|
High write-off risk; expired drugs discovered only when physically pulled from rack
|
|
Salt / substitute quick lookup
Counter POS & Medicine Intelligence
|
Instant search by generic molecule / salt (e.g. Paracetamol 650mg) to surface in-stock brand substitutes when stock is out
|
•
Supported in higher-tier desktop editions with proprietary offline drug masters
|
No salt or chemical composition search; search is limited strictly to exact product name
|
Depends entirely on counter pharmacist memory or physical reference books
|
|
Schedule H, H1 & X drug compliance tags
Regulatory & Compliance
|
Automated warning badges at billing, compulsory Doctor Name & Reg No. prompt, and exportable digital inspection registers
|
Dedicated Schedule registers built-in; exportable locally to Excel or PDF
|
No pharmaceutical schedule recognition; requires manual item notes without audit guardrails
|
Physical handwritten registers; high compliance penalty risk during drug inspector checks
|
|
GST invoice printing (Thermal & A4)
Billing & Hardware
|
Thermal 2"/3" receipt & A4 GST tax invoices with HSN (3004), CGST/SGST, Chemist DL No., and direct UPI payment QR
|
High-speed dot matrix and thermal printing; requires local Windows printer driver configuration
|
•
Standard retail invoice template; often lacks Drug License number and batch/expiry columns
|
Manual handwritten bill books; prone to calculation errors and GST reconciliation headaches
|
|
Patient ordering website with prescription upload
Digital Reach & Patient Loyalty
|
Your own branded online store (e.g. mychemist.in) with instant camera Rx upload, quote approval & delivery scheduling
|
No native web storefront; strictly an offline counter desktop application without patient portals
|
No patient portal; generic ecommerce add-ons lack prescription verification steps
|
Scattered WhatsApp photo chats; unorganized prescriptions and chaotic manual order queues
|
|
Your own brand & custom domain
Digital Reach & Patient Loyalty
|
100% your chemist brand, logo & custom domain (e.g. mehtamedicals.com) with 0% commission when you use your own payment account
|
Desktop software branding on screens; no consumer-facing website or digital domain
|
Vendor-branded footer watermarks on bills; limited or paid custom domain linking
|
•
Chemist letterhead on physical bills; zero online presence
|
|
Cloud access & multi-device mobility
Hardware, Setup & Maintenance
|
Cloud-native; works instantly on any PC, Mac, tablet, or smartphone browser without local server installations
|
Tied to a single Windows PC; requires local LAN server setup for extra counters and manual daily backups
|
•
Mix of lightweight cloud apps and desktop tools; multi-user often requires per-seat pricing
|
Physical books physically locked at the shop counter; zero remote visibility
|
|
Total cost of ownership
All-inclusive pricing
|
Flat $12–$84/yr · includes counter software, patient website, SSL & updates
|
$180+ upfront licence + $42/yr AMC + local backup/server costs
|
$4–$10/mo · cheap but lacks pharmacy compliance and patient site
|
“Zero” initial cost · thousands in expired drug write-offs and lost refill revenue
|
Strictly factual comparison based on standard Indian retail chemist workflows. Marg ERP and Mediman are registered trademarks of their respective owners.
View Relaycial transparent pharmacy plansThree steps. Then run your medical store from the counter.
Free secure https link in ~60 seconds. Full master drug catalog, GST billing layout, and branded website live within 24 hours — guaranteed.
-
01
Store Claim
Claim your pharmacy handle
Submit your chemist store name, Drug License (D.L. 20B/21B), and GSTIN. We set up your secure online store in seconds.
✓ Instant Secure Link -
02
Catalog & Inventory
Import medicine stock & salts
Upload your distributor invoice CSV or start with our 50,000+ master drug database with pre-mapped chemical salts and HSN codes.
✓ Pre-Mapped Salt Database -
03
Counter & Online
Bill at counter & take online Rx
Print thermal GST bills at the counter and share your branded website link with local patients for prescription upload delivery.
✓ Live in 24 Hours Guaranteed
One flat yearly plan for your counter and website.
Showing prices for United States in USD. No surprise yearly AMC fees or server hardware bills.
Country & pricing
Show a clear specifications table and ready answers to common questions on your product pages.
- Spec fields per category, like fabric, wattage or warranty
- Product FAQs per product or as category templates
- Fill once per category, reuse across products
- Shown neatly on the product page
Set up under Catalog › Catalog tools › Specifications and Product FAQs, then fill values on each product.
Add or update many products at once with an Excel sheet, and download your full product list anytime.
- Upload new products from an Excel or CSV sheet
- Update prices, stock and product details in one go
- Preview rows before importing
- Export your full catalogue to a file
Go to Catalog › Catalog tools › Import / export, download the template, fill it and upload. Your plan's product limit still applies.
Write product titles, descriptions, bullet points and Google search text with AI, then review before you save.
- "Write with AI" button on the product form
- Titles, descriptions, bullet points and Google search text
- Bulk writing for many selected products
- Uses AI credits: free monthly allowance, then top-ups
Open a product and click Write with AI, or select products in the list for bulk writing. Check your balance under Credits & usage › AI credits.
Make storefront search forgiving and smarter with typo tolerance, your own synonyms, and voice and photo search.
- Typo-tolerant search: "kurtha" still finds kurta
- Synonyms you define, like chappal = sandal
- Voice search for mobile shoppers
- Photo search to find similar products
Turn it on in Store settings › Smart search and Voice & photo search. Add synonyms under Catalog › Search synonyms.
Show size guides on product pages so shoppers pick the right size and fewer orders come back.
- Reusable size chart templates
- Assign charts to products or whole categories
- cm / inch toggle for shoppers
- "How to measure" guide on the product page
Enable the Size charts app from Apps, create charts under Catalog tools, then assign them to products or categories.
Sell downloads like e-books, courses, files and licence keys, delivered instantly and securely after payment.
- Upload files, add links or licence keys
- Instant delivery after successful payment
- Expiring download links with download limits
- Optional delivery message on WhatsApp
Manage files under Catalog › Catalog tools › Digital assets and attach them to your products.
Run timed auctions where shoppers bid on a product and the winner pays through a payment link.
- Start and end time for each auction
- Live bidding on the product page
- Winner receives a payment link
- Available for specific business types
Create and monitor auctions under Catalog › Auctions.
Let food customers customise dishes with add-on choices like size, base, toppings or spice level.
- Choice groups such as size, crust or toppings
- Required or optional, with minimum and maximum picks
- Shown when the shopper adds the item
- Made-to-order items for your kitchen
Create add-on groups in Catalog tools and attach them to menu items. Available for food businesses.
Sell medicines responsibly: shoppers upload prescriptions, you verify them and send a quote before dispatch.
- Mark medicines that need a prescription
- Shoppers upload prescriptions on your store
- Verify prescriptions and send quotes
- Shoppers track prescription status online
Review uploads and quotes under Orders › Prescriptions. Available for pharmacy stores.
Create an order on behalf of a customer and send them a link to pay online.
- Build an order from your catalogue for any customer
- Share a payment link with the customer
- Order confirms automatically once paid
- See all orders still awaiting payment
Go to Orders › Draft orders, add products and customer details, then share the payment link.
Keep selling products that are out of stock or not launched yet, and ship them when stock arrives.
- Pre-orders for upcoming launches
- Backorders when stock runs out
- One list of orders waiting for stock
- Fulfil them as new stock arrives
Track and fulfil waiting orders under Orders › Pre-orders & backorders.
Let customers subscribe to products they buy regularly and receive repeat orders automatically, often at a discount.
- Repeat orders on a fixed schedule
- Subscribe & save discount option
- Customers manage them from their account
- All subscriptions in one admin list
Enable subscriptions on products; manage active ones under Orders › Subscriptions.
Deliver orders with your own riders: assign orders on one screen, confirm drop-offs with a code, and track cash and tips.
- Rider profiles and documents
- One screen to assign orders to riders, with a live map
- Customer shares a one-time code to confirm delivery
- Track cash collected by riders and their earnings
- Delivery tips report
Add riders under Orders › Riders and assign orders from Orders › Dispatch.
Let shoppers pick a delivery time slot, and define delivery areas on a map with their own fees.
- Delivery time windows at checkout
- Delivery zones drawn on a map
- Fee, free-above amount and minimum order per zone
- Delivery hours and ETA per zone
Set up under Store settings › Delivery slots and Delivery zones.
Cut fake and returned cash-on-delivery orders with risk checks, phone OTP checks and order value limits.
- Phone OTP check before accepting cash on delivery
- Minimum and maximum order value for cash on delivery
- Block high-risk shoppers or pincodes
- Discount to encourage buyers to pay online
- WhatsApp message asking buyers to pay online instead
Set it up in Store settings › Payment Gateways › COD protection.
Sell wholesale to businesses with buyer accounts, group price lists, purchase orders, GST invoices and payment tracking.
- Business buyer accounts and customer groups
- Special price lists per customer group
- Purchase orders, invoices and debit notes
- Track business payments and dues
- Handle bulk orders from Blinkit, Zepto and Instamart
Find it under Sales channels › B2B desk, buyers and invoices; price groups are under Customers › Customer groups.
Enter any GST number to instantly see the business's legal name, address and registration status.
- Check a GST number in seconds
- Legal name, address and active status
- Handy for business buyers and GST invoices
- Uses GSTIN credits: free monthly lookups, then top-ups
Go to Store settings › GSTIN lookup. Lookups use GSTIN credits, shown under Credits & usage › GSTIN credits.
Sell gift cards that customers can gift and redeem at checkout, with balances tracked automatically.
- Sell gift cards on your storefront
- Redeem at checkout; remaining balance is kept
- Expiry dates with reminder messages
- View issued cards and balances in admin
Manage cards under Marketing › Gift cards.
Reward repeat customers with points on every order, tiers with perks, and bonus-point campaigns.
- Earn and redeem points on orders
- Tiers like Silver and Gold with perks
- Bonus-points campaigns for festivals or launches
- Insights on points issued and redeemed
Set up under Marketing › Loyalty.
Let users post their own classified listings on your site, with paid packages and moderation.
- Shoppers post and manage listings
- Paid packages to publish or feature listings
- Moderate and handle reported listings
- Available for specific business types
Manage under Storefront › Classifieds, Listing packages and Listing reports.
Run your store on your own website name, like yourbrand.com, instead of a Relaycial web address.
- Use your own website name (like yourbrand.com)
- Secure padlock (https) set up for you automatically
- Simple step-by-step guide to connect your domain
Go to Store settings › Domain, enter your website name and follow the simple guide.
Your storefront shows only your brand: no "Powered by Relaycial" badge in the footer.
- No Relaycial badge on any storefront page
- Your own footer copyright text stays as you set it
Automatic on plans that include it. On the free trial, a small badge links to Relaycial.
Advanced shop operations: serial and IMEI number tracking, cash safe, goods receiving, returns to suppliers and theft prevention.
- Serial and IMEI numbers for stock, sales and warranty
- Cash safe deposits, counts and bank deposits
- Receive goods and return items to suppliers
- Theft prevention: alerts on cancelled bills, drawer openings and cash gaps
- Busy-hours sales chart and a full billing activity log
Find these under Point of sale › Serial numbers, Safe, Receiving, Loss prevention and Sales heatmap.
Turn your store into a multi-seller marketplace: add sellers, approve their products, take commission and pay them.
- Seller sign-up with ID checks and approval
- Approve seller products before they go live
- Take commission and pay sellers in batches
- Seller notices and paid ad campaigns
Turn on under Sales channels › Marketplace mode, then manage Marketplace sellers.
Clear reports on sales, orders, products, customers, payments, GST and more, with exports.
- Sales, orders, products and customer reports
- Payments, profit, tax, shipping and returns
- Download reports as files
- Plain explanations of every number
Go to Analytics › Reports.
Collect payments straight into your own Razorpay, PayU or Cashfree account.
- Connect your own payment account
- Money settles directly to your bank
- Pay the rates you agreed with your payment provider
Connect your account in Store settings › Payment gateways.
Book couriers in a click, with shipping labels and tracking created automatically.
- Book shipments from the order screen
- Shipping label created automatically
- Tracking number saved on the order
- Without it, you type in tracking numbers yourself
Open an order and click Create Shipment. Shipping through Relaycial's courier accounts uses shipping credits.
Embed your store's apps, like chat or popups, on another website you own using a small code snippet.
- Use store apps on external websites
- Simple copy-and-paste setup
- Available on request for specific setups
Contact support to enable it, then copy the embed code into your other site.
The total number of products you can have in your catalogue at one time.
- Every product counts, including drafts and hidden products
- Variants like sizes or colours do not count separately
- Applies to products added by hand, in bulk or from other platforms
- Items you already have are never deleted if you go over
When you reach the limit, adding new ones is paused until you upgrade or free up room. You can still view and edit existing ones. Deleting products frees up room.
How many orders your plan is sized for each month. This is a soft limit: checkout is never blocked.
- Counts online, WhatsApp, in-shop and marketplace orders
- Draft, manual and test orders are not counted
- Resets on the 1st of every month (Indian time)
- Warnings at 80% and 100%, with an upgrade suggestion
- Customers can always keep ordering
You get a dashboard banner and a notification when you reach 80% and 100% of the month's orders.
How many team members, besides the store owner, can have access to your store admin.
- Each active staff member uses one seat
- Pending invitations also use a seat
- The store owner never uses a seat
- Deactivating a staff member frees their seat
When all seats are used, new invitations are paused until you upgrade or remove someone. Existing staff keep access.
How many separate stores your account can run under one login.
- Each store has its own catalogue, orders and settings
- Counts all stores under your account
- Extra stores can be added as add-ons
When you reach the limit, creating another store needs an upgrade or add-on. Existing stores are not affected.
Explorer
- Up to 5 products
- Up to 30 orders / month
- 1 staff seat
- 1 store
- Reports
- Use your own payment account
- Automated shipping
Starter
Get online with a small catalogue and core selling tools
- Up to 100 products
- Up to 200 orders / month
- 1 staff seat
- 1 store
- Your own website name
- Remove "Powered by Relaycial" badge
Growth
For growing D2C stores: marketing, content and POS
or $240 one-time lifetime
Start with Growth → Ask about lifetime access- Up to 1,000 products
- Up to 1,000 orders / month
- 3 staff seats
- 1 store
- Product specifications & FAQs
- Add & update products in bulk
- AI product content
- Size charts
- Sell digital downloads
- Draft orders & payment links
- Pre-orders & backorders
- Cash-on-delivery protection
Pro
Omnichannel: channels, B2B, inventory and loyalty
or $420 one-time lifetime
Start with Pro → Ask about lifetime access- Up to 10,000 products
- Up to 5,000 orders / month
- 10 staff seats
- 1 store
- Smart search
- Subscribe & save
- Own delivery team
- Delivery slots & zones
- Wholesale selling to businesses
- GST number check
- Gift cards
- Loyalty programme
Enterprise
Everything, for large, multi-location and marketplace stores
or $660 one-time lifetime
Start with Enterprise → Ask about lifetime access- Unlimited products
- Unlimited orders / month
- 25 staff seats
- 3 stores
- Auctions
- Food add-ons & choices
- Pharmacy
- Classified listings
- Advanced shop operations
- Multi-seller marketplace
- Use store tools on other websites
Prices are per year and include 18% GST. 0% Relaycial commission on your sales when you use your own payment account. Billed in INR; USD amounts are indicative.
Medical stores running modern counter software and patient websites.
Real feedback from retail pharmacies, clinic-attached chemists, and multi-counter medicos.
“We finally see what expires next week before it hits the bin. Bills print with our chemist name — neighbours trust the store site too.”
“Catalog at the counter and a simple website for home delivery. UPI on every bill — no more WhatsApp screenshot chases.”
“Patients pick up from our brand URL after the consult. Expiry cues and GST bills keep the attached counter tidy.”
“Not a heavy hospital ERP — just medicine list, expiry, and billing under our shop name. Staff picked it up the same afternoon.”
Frequently Asked Questions
Everything you need to know about batch tracking, salt lookup, Schedule drugs, and patient websites.
Launch your medical store counter software and patient website.
Medicine batch & expiry tracking, salt substitute search, Schedule H1 audit compliance, GST billing, and prescription upload delivery — try free for 30 days, paid plans from $12/yr.
Complementary solutions for your business
Pair Pharmacy / Medical Store OS with these ready-made add-on tools to make daily work easier and grow sales.
Clinic / Doctor Practice OS
Patient cards with visit history, prescription notes, clinic billing & the doctor's own branded website on their own domain.
Billing Management
Counter-first billing for local shops — GST tax invoices, UPI collect & day-end cash summaries.
Appointment Booking System
Calendar-first booking with provider schedules, session buffer times & automated WhatsApp reminders.
Business Nurturing
Contact segmentation (regulars vs quiet), festival routines & broadcast reach reports in your shop voice.
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Showroom catalog with gold/silver purity notes, making charges, gold schemes/EMI & direct WhatsApp inquiries.
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Shoot packages, client booking dates, password-protected proofing galleries & high-res photo delivery.
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Vacant/occupied bed allocation board, monthly rent ledger, mess tracking & your own branded property site.
Clinic / Doctor Practice OS
Patient cards with visit history, prescription notes, clinic billing & the doctor's own branded website on their own domain.
Need a custom setup for your industry or multiple outlets?
Talk directly to our product experts about custom needs, connecting your existing business software, or a private setup just for you.