Refund & Cancellation Policy

1. Cancelling a subscription plan

• You can cancel anytime from your store admin (Billing) or by emailing billing@relaycial.com from your registered email.
• Cancelling stops autopay: no further renewal charges will be made. Your plan stays active until the end of the current paid billing period.
• Free trials can be cancelled at any time at no cost.

2. Refunds on plans

• First purchase: if you are not satisfied, request a refund within 7 days of your first paid charge and we will refund it in full.
• Renewals: if a renewal was charged and you had asked to cancel before the renewal date, or you did not use the service after the renewal, request a refund within 7 days of the charge.
• Service failure: if a problem on our side stops your store from working and we cannot fix it within 7 business days, we refund the fee for the affected period.
• Duplicate or wrongly debited payments are always refunded in full.
• Partially used billing periods are otherwise not refundable.

3. Messaging and shipping credits

Unused prepaid credits can be refunded within 7 days of purchase if none of that pack has been used. Consumed credits, and credits already used for shipments or messages sent, are not refundable. If a shipment is cancelled before pickup, the credits are returned to your wallet.

4. Orders on merchant stores

Products and services on stores hosted on Relaycial are sold by the individual merchant. Order cancellation, returns and refunds follow the policy shown on that merchant's store. To request one, contact the merchant through the store's contact page or order page.

• Orders can usually be cancelled before they are shipped; the full amount is refunded to the original payment method.
• Approved refunds for prepaid orders are made to the original payment method through Razorpay.
• If a merchant does not respond within 7 days, email hello@relaycial.com with your order number and we will help resolve it.

5. How and when refunds are paid

Approved refunds are processed within 5–7 business days to the original payment method (UPI, card, net banking or wallet). Your bank may take a few extra days to show the credit. Cash-on-delivery orders are refunded by bank transfer or UPI to details you provide.

6. Contact

For billing or refund requests, email billing@relaycial.com with your store handle or order number and the payment reference.