Show a clear specifications table and ready answers to common questions on your product pages.
- Spec fields per category, like fabric, wattage or warranty
- Product FAQs per product or as category templates
- Fill once per category, reuse across products
- Shown neatly on the product page
Set up under Catalog › Catalog tools › Specifications and Product FAQs, then fill values on each product.
Add or update many products at once with an Excel sheet, and download your full product list anytime.
- Upload new products from an Excel or CSV sheet
- Update prices, stock and product details in one go
- Preview rows before importing
- Export your full catalogue to a file
Go to Catalog › Catalog tools › Import / export, download the template, fill it and upload. Your plan's product limit still applies.
Write product titles, descriptions, bullet points and Google search text with AI, then review before you save.
- "Write with AI" button on the product form
- Titles, descriptions, bullet points and Google search text
- Bulk writing for many selected products
- Uses AI credits: free monthly allowance, then top-ups
Open a product and click Write with AI, or select products in the list for bulk writing. Check your balance under Credits & usage › AI credits.
Make storefront search forgiving and smarter with typo tolerance, your own synonyms, and voice and photo search.
- Typo-tolerant search: "kurtha" still finds kurta
- Synonyms you define, like chappal = sandal
- Voice search for mobile shoppers
- Photo search to find similar products
Turn it on in Store settings › Smart search and Voice & photo search. Add synonyms under Catalog › Search synonyms.
Show size guides on product pages so shoppers pick the right size and fewer orders come back.
- Reusable size chart templates
- Assign charts to products or whole categories
- cm / inch toggle for shoppers
- "How to measure" guide on the product page
Enable the Size charts app from Apps, create charts under Catalog tools, then assign them to products or categories.
Sell downloads like e-books, courses, files and licence keys, delivered instantly and securely after payment.
- Upload files, add links or licence keys
- Instant delivery after successful payment
- Expiring download links with download limits
- Optional delivery message on WhatsApp
Manage files under Catalog › Catalog tools › Digital assets and attach them to your products.
Run timed auctions where shoppers bid on a product and the winner pays through a payment link.
- Start and end time for each auction
- Live bidding on the product page
- Winner receives a payment link
- Available for specific business types
Create and monitor auctions under Catalog › Auctions.
Let food customers customise dishes with add-on choices like size, base, toppings or spice level.
- Choice groups such as size, crust or toppings
- Required or optional, with minimum and maximum picks
- Shown when the shopper adds the item
- Made-to-order items for your kitchen
Create add-on groups in Catalog tools and attach them to menu items. Available for food businesses.
Sell medicines responsibly: shoppers upload prescriptions, you verify them and send a quote before dispatch.
- Mark medicines that need a prescription
- Shoppers upload prescriptions on your store
- Verify prescriptions and send quotes
- Shoppers track prescription status online
Review uploads and quotes under Orders › Prescriptions. Available for pharmacy stores.
Create an order on behalf of a customer and send them a link to pay online.
- Build an order from your catalogue for any customer
- Share a payment link with the customer
- Order confirms automatically once paid
- See all orders still awaiting payment
Go to Orders › Draft orders, add products and customer details, then share the payment link.
Keep selling products that are out of stock or not launched yet, and ship them when stock arrives.
- Pre-orders for upcoming launches
- Backorders when stock runs out
- One list of orders waiting for stock
- Fulfil them as new stock arrives
Track and fulfil waiting orders under Orders › Pre-orders & backorders.
Let customers subscribe to products they buy regularly and receive repeat orders automatically, often at a discount.
- Repeat orders on a fixed schedule
- Subscribe & save discount option
- Customers manage them from their account
- All subscriptions in one admin list
Enable subscriptions on products; manage active ones under Orders › Subscriptions.
Deliver orders with your own riders: assign orders on one screen, confirm drop-offs with a code, and track cash and tips.
- Rider profiles and documents
- One screen to assign orders to riders, with a live map
- Customer shares a one-time code to confirm delivery
- Track cash collected by riders and their earnings
- Delivery tips report
Add riders under Orders › Riders and assign orders from Orders › Dispatch.
Let shoppers pick a delivery time slot, and define delivery areas on a map with their own fees.
- Delivery time windows at checkout
- Delivery zones drawn on a map
- Fee, free-above amount and minimum order per zone
- Delivery hours and ETA per zone
Set up under Store settings › Delivery slots and Delivery zones.
Cut fake and returned cash-on-delivery orders with risk checks, phone OTP checks and order value limits.
- Phone OTP check before accepting cash on delivery
- Minimum and maximum order value for cash on delivery
- Block high-risk shoppers or pincodes
- Discount to encourage buyers to pay online
- WhatsApp message asking buyers to pay online instead
Set it up in Store settings › Payment Gateways › COD protection.
Ask extra questions at checkout and add conditional fees like gift wrap or small-order charges.
- Extra checkout questions, like a gift message or GST number
- Required or optional fields, with conditions
- Answers shown on invoice and packing slip
- Extra charges that apply only when needed
Set up under Store settings › Checkout fields and Checkout fees.
Let authorised staff convert a failed replacement into a refund even after the return window has closed.
- Convert replacement to refund after the window
- Only staff roles you allow can do it
- Every such action is recorded in the activity log
- Same refund and restock flow as usual
Open the return request in Orders › Returns; allowed staff see the convert-to-refund option.
Sell wholesale to businesses with buyer accounts, group price lists, purchase orders, GST invoices and payment tracking.
- Business buyer accounts and customer groups
- Special price lists per customer group
- Purchase orders, invoices and debit notes
- Track business payments and dues
- Handle bulk orders from Blinkit, Zepto and Instamart
Find it under Sales channels › B2B desk, buyers and invoices; price groups are under Customers › Customer groups.
Enter any GST number to instantly see the business's legal name, address and registration status.
- Check a GST number in seconds
- Legal name, address and active status
- Handy for business buyers and GST invoices
- Uses GSTIN credits: free monthly lookups, then top-ups
Go to Store settings › GSTIN lookup. Lookups use GSTIN credits, shown under Credits & usage › GSTIN credits.
Let shoppers sign in with Google, Apple or Facebook in one tap instead of creating a password.
- Google sign-in
- Apple and Facebook sign-in
- Faster login and checkout for returning shoppers
- Turn each provider on or off
Turn it on under Store settings › Social sign-in.
Discounts that apply by themselves in the cart when conditions are met, with no coupon code needed.
- Percentage, flat, buy-one-get-one or free-gift offers
- Conditions like minimum cart value
- Start / end dates and usage limits
- Applied automatically at checkout
Create rules under Marketing › Automatic discounts.
Run time-limited sales with special prices and quantity caps, plus a daily rotating Today's Deal.
- Timed sale prices with start and end
- Sale badge and optional homepage display
- Quantity caps on sale items
- Today's Deal: one featured deal per day
- Option to use sale prices at your shop counter too
Set up under Marketing › Flash sales and Marketing › Today's Deal.
Sell gift cards that customers can gift and redeem at checkout, with balances tracked automatically.
- Sell gift cards on your storefront
- Redeem at checkout; remaining balance is kept
- Expiry dates with reminder messages
- View issued cards and balances in admin
Manage cards under Marketing › Gift cards.
Reward repeat customers with points on every order, tiers with perks, and bonus-point campaigns.
- Earn and redeem points on orders
- Tiers like Silver and Gold with perks
- Bonus-points campaigns for festivals or launches
- Insights on points issued and redeemed
Set up under Marketing › Loyalty.
Give each customer a store wallet for credit and cashback they can spend on future orders.
- Customer wallet balances
- Cashback rules on delivered orders
- Wallet top-ups by customers
- Spend wallet balance at checkout, with OTP check
See balances under Marketing › Customer wallet; set cashback rules in wallet settings.
Customers share a referral link; when a friend buys, both can get a coupon or wallet credit.
- Personal referral link for every shopper
- Separate rewards for referrer and friend
- Minimum first-order value and reward expiry
- Fraud checks, including fake-order risk
Configure under Marketing › Refer-a-friend; shoppers find their link in their account.
Sell paid membership plans that give members benefits like extra discounts, member prices or free shipping.
- One-time, monthly, quarterly or yearly plans
- Benefits: % or flat off, free shipping, member prices
- Apply benefits to all, or selected products
- Existing members keep benefits when you change plans
Create plans under Marketing › Membership plans.
Let shoppers sign up on out-of-stock products and notify them automatically when stock returns.
- "Notify me" on out-of-stock products
- Automatic alert when the item is restocked
- Price-drop alerts for interested shoppers
- See waitlists per product
View signups under Marketing › Back-in-stock signups.
Send email newsletters and promotions to your customers and see opens, clicks and sales from each.
- Design and send email campaigns
- Choose who receives each campaign
- Schedule for later
- Track opens, clicks and resulting sales
Create campaigns under Marketing › Email campaigns. Your plan sets how many you can send per month.
Send WhatsApp broadcast campaigns and set up automatic messages like abandoned-cart reminders.
- Broadcast campaigns to customer lists
- Automations such as cart reminders
- Shoppers log in with a WhatsApp code
- Messages use your messaging credits
Go to Marketing › WhatsApp › Campaigns and Automations. Connect your number first in WhatsApp setup.
Reply to customer WhatsApp chats from a shared team inbox and see a log of every sent message.
- Shared inbox for customer WhatsApp chats
- Several staff can reply from one number
- Log of sent messages and delivery status
- Opt-out list respected automatically
Open Marketing › WhatsApp › Inbox and Message log.
Send browser push notifications to shoppers who allowed them, and track clicks on each campaign.
- Title, message, image and link
- Pick an audience or send to all subscribers
- Schedule campaigns for later
- Sent and clicked counts per campaign
Create campaigns under Marketing › Push notifications.
Capture leads and offer discounts with popups, a spin-to-win wheel and a subscriber list.
- Discount, leaving-the-page, newsletter and announcement pop-ups
- Spin-to-win wheel with unique single-use coupons
- Subscriber list with consent, downloadable anytime
- Choose when and to whom they show, and test two versions
Go to Marketing › Engagement apps › Popups & Subscribers.
Add trust and urgency to your store with real social proof, countdown timers, trust badges and helpful bars.
- Live visitors and recent purchases (real data only)
- Countdown timers for real sale deadlines
- Trust badges and payment logo strip
- Add to cart button that stays visible on mobile
- "Add ₹X more for free delivery" bar
Go to Marketing › Engagement apps.
Increase order value with frequently bought together, upgrades, add-on suggestions at checkout and offers right after payment.
- Frequently bought together on product pages
- Matching add-ons in the cart and at checkout
- One-click offers right after payment
- Manual rules plus suggestions from real orders
Set up under Apps › Upsell & cross-sell.
Chat with shoppers on your website and handle WhatsApp chats and tickets from one shared inbox.
- Chat widget on your storefront
- Website chat, WhatsApp and tickets in one inbox
- FAQ answers and order self-service for shoppers
- Business hours, away messages and automatic hand-off to the right staff
Open Customers › Inbox; widget settings are in the Live chat app.
Automatically share your product catalogue with Google Shopping and Meta (Facebook, Instagram) for ads and shopping.
- Your product list on Google Shopping
- Your product list on Facebook and Instagram shops
- Prices and stock kept up to date
Go to Sales channels › Product feeds, create your product-list links and add them to your Google Merchant Center and Facebook Commerce Manager accounts.
Add tracking tags and other tools your ad agency or marketing apps give you, without a developer.
- Tracking tags from Facebook, Google and other marketing tools
- Add extra tools to your store by pasting their code
- Turn each one on or off anytime
Go to Storefront › SEO tools › Code snippets. Basic Facebook and Google Analytics setup stays in Store settings › Tracking & Pixels.
We report sales and other shopper actions to Facebook, Instagram and Google Analytics directly, so your ad results stay accurate.
- Facebook & Instagram ad tracking
- Google Analytics sales tracking
- Works even when shoppers use ad blockers
- A log showing what was sent
Turn it on in the Google Analytics and Facebook (Meta) sections of Store settings › Tracking & Pixels.
Extra tools to help more people find your store on Google: a store health check, old-link forwarding and a list of broken links.
- Google search health check and settings
- Send visitors from old links to new pages
- List of broken links visitors landed on
- Easy connection to Google Search Console
Go to Storefront › SEO tools.
Show shoppable short videos and 24-hour stories on your store, with products tagged to buy directly.
- Vertical reels with tagged products
- 24-hour stories on your storefront
- Shoppers add to cart from the video
Add them under Storefront › Reels and Stories. Your plan sets how many you can keep live.
Publish blog posts on your store to share guides and news and bring in search traffic.
- Write and publish blog posts
- Blog list and article pages on your storefront
- Helps shoppers find you on Google
Write posts under Storefront › Blog posts.
Let shoppers ask questions on product pages and show your answers so others can read them.
- Questions and answers on product pages
- Approve and answer from admin
- Optional phone OTP check for guest questions
Turn it on in Store settings › Product page features; answer under Customers › Product Q&A.
Let users post their own classified listings on your site, with paid packages and moderation.
- Shoppers post and manage listings
- Paid packages to publish or feature listings
- Moderate and handle reported listings
- Available for specific business types
Manage under Storefront › Classifieds, Listing packages and Listing reports.
Help shoppers find your physical shops by city or pincode, with directions, opening hours and call buttons.
- Search by pincode, city or current location
- Distance sorting and open-now status
- Directions, call and WhatsApp shortcuts
Enable the Store locator app from Apps and add your shops under Catalog tools.
Show delivery estimates by pincode on product and cart pages, including cash-on-delivery availability and delivery slots.
- Delivery date estimate per pincode
- Cash-on-delivery availability per pincode
- Based on where couriers deliver and your local delivery rules
- Shows savings for paying online and area discounts
Set up under Apps › Shipping.
Offer your storefront in Indian and other languages so shoppers can browse in the language they prefer.
- Hindi, Tamil, Telugu, Marathi, Bengali, Gujarati, Kannada and more
- Language switcher for shoppers
- Translate products and store content
- Choose the default language for new visitors
Go to Store settings › Languages & translations. Your plan sets how many languages you can enable.
Show prices in shoppers' local currencies for international customers, with exchange rates and rounding you control.
- Prices shown in multiple currencies
- Markets with their own settings
- Exchange rates and price rounding rules
Set up under Store settings › Multi-currency.
Run your store on your own website name, like yourbrand.com, instead of a Relaycial web address.
- Use your own website name (like yourbrand.com)
- Secure padlock (https) set up for you automatically
- Simple step-by-step guide to connect your domain
Go to Store settings › Domain, enter your website name and follow the simple guide.
Your storefront shows only your brand: no "Powered by Relaycial" badge in the footer.
- No Relaycial badge on any storefront page
- Your own footer copyright text stays as you set it
Automatic on plans that include it. On the free trial, a small badge links to Relaycial.
Let shoppers install your store on their phone home screen like an app, with an app-style bottom bar.
- Shoppers add your store to their home screen
- App-style bottom navigation bar
- Your own app icon and name
- No Play Store listing needed
Set up under Store settings › Installable app.
Extra product-page features that help shoppers decide: Q&A, FAQs, recently viewed products and product compare.
- Product Q&A and FAQs blocks
- Recently viewed products
- Compare products side by side
Turn features on under Store settings › Product page features.
Track stock separately for each warehouse or shop and move stock between them with transfers.
- Stock levels per location
- Stock transfers between locations
- See exactly where every unit is stored
Add locations under Inventory › Locations; move stock under Inventory › Stock transfers.
Raise purchase orders to your suppliers and receive stock against them, so inventory updates correctly.
- Supplier list with contacts
- Create purchase orders for suppliers
- Mark goods received against each order
- Stock updates when goods arrive
Go to Inventory › Purchase orders and Inventory › Suppliers.
Track stock by batch number and expiry date at each location, so older stock sells first.
- Batch numbers per product
- Expiry dates per batch
- Batch stock by location
Manage batches under Inventory › Batch tracking.
Run scheduled stock counts, compare them with your recorded stock, and fix differences after approval.
- Count sessions for all or part of stock
- Differences between counted and recorded stock
- Approve and apply corrections
Start a count under Inventory › Stock counts.
Bill customers in your shop with a full point-of-sale system linked to your online stock and orders.
- Fast billing on computer, tablet or phone
- Cash, UPI and card payments with GST receipts
- Billing counters, staff shifts and end-of-day reports
- In-store returns and refunds
- Same stock and customers as your online store
Open Point of sale to start billing; set up billing counters and devices under Registers & devices. Your plan sets how many you can use.
Sell on credit (udhaar) to trusted customers at the counter and track what each one owes.
- Khata accounts per customer
- Record credit sales and repayments
- Dues ageing report
- Choose which staff roles can sell on khata
Manage under Point of sale › Khata and Khata ageing.
Track and reward your counter staff with sales commission, attendance, staff ID cards and billing PINs.
- Commission rules and payouts
- Sales, average bill and returns by staff
- Attendance with clock-in and approvals
- Staff ID cards with QR codes and billing PINs
Find it under Point of sale › Commission, Staff performance, Timesheets and Staff PINs.
Run in-store offers like buy-one-get-one, mix & match and happy hours, and festive price lists by date and shop.
- Buy-one-get-one, mix & match and happy-hour offers
- Special price lists by date and shop
- Applied automatically at billing
Set up under Point of sale › Promotions and Price books.
Advanced shop operations: serial and IMEI number tracking, cash safe, goods receiving, returns to suppliers and theft prevention.
- Serial and IMEI numbers for stock, sales and warranty
- Cash safe deposits, counts and bank deposits
- Receive goods and return items to suppliers
- Theft prevention: alerts on cancelled bills, drawer openings and cash gaps
- Busy-hours sales chart and a full billing activity log
Find these under Point of sale › Serial numbers, Safe, Receiving, Loss prevention and Sales heatmap.
Connect the other places you sell so orders, stock and prices stay in sync with your Relaycial store.
- Order management tools like Unicommerce and EasyEcom
- Web stores like Shopify and WooCommerce
- Bulk orders from Blinkit, Zepto and Instamart
- Match your products across platforms and check they stay in sync
Go to Sales channels › Channel Hub and add a connection. Your plan sets how many channels you can connect.
Turn your store into a multi-seller marketplace: add sellers, approve their products, take commission and pay them.
- Seller sign-up with ID checks and approval
- Approve seller products before they go live
- Take commission and pay sellers in batches
- Seller notices and paid ad campaigns
Turn on under Sales channels › Marketplace mode, then manage Marketplace sellers.
List products that link to another website (affiliate or external store) and track every click.
- External "Buy" button on products
- Click tracking per product
Add the external link on the product; see clicks under Catalog › External clicks.
Clear reports on sales, orders, products, customers, payments, GST and more, with exports.
- Sales, orders, products and customer reports
- Payments, profit, tax, shipping and returns
- Download reports as files
- Plain explanations of every number
Go to Analytics › Reports.
Deeper insights on where visitors come from, which cities buy, how many visitors buy and who is on your store now.
- Where your visitors come from
- Sales by state and city
- How many visitors go on to order
- Live view of current visitors
Open the extra reports in Analytics › Reports, plus Analytics › Live view.
Build your own reports by choosing the metrics and filters you care about, and save them for later.
- Pick the metrics and filters you need
- Save custom reports and views
- Reuse them anytime
Go to Analytics › Report tools › Custom reports.
Get chosen reports emailed automatically on a daily, weekly or monthly schedule in your store's time.
- Daily, weekly or monthly emails
- Excel, CSV or PDF attachments
- Pause or resume schedules anytime
Go to Analytics › Report tools › Scheduled emails. Your plan sets how many active schedules you can have.
Built-in visitor stats collected by your own store, respecting shopper privacy, with no outside tracking tools.
- Visitors, visits and pages viewed
- No Google Analytics setup needed
- Powers your visitor and sales reports
Works automatically once included; data appears in Analytics › Reports.
Create your own staff roles with exactly the permissions you choose, beyond the ready-made role templates.
- Pick permissions area by area
- Clone and adjust an existing role
- Ready-made templates stay available on every plan
Go to Team & access › Roles & permissions and create a role. Your plan sets how many custom roles you can create.
See which staff member viewed or changed what in your admin, and when.
- Log of staff access and changes
- Who did it, what changed and when
- Helps resolve disputes and spot misuse
Go to Team & access › Access activity log.
Collect payments straight into your own Razorpay, PayU or Cashfree account.
- Connect your own payment account
- Money settles directly to your bank
- Pay the rates you agreed with your payment provider
Connect your account in Store settings › Payment gateways.
Ship with your own courier accounts and agreed rates instead of Relaycial's shipping account.
- Connect your own courier or shipping-partner account
- Shiprocket, Delhivery, DTDC, NimbusPost, Velocity and more
- Use your own negotiated rates
Add your courier account details in Store settings › Shipping & Delivery.
Send store emails, SMS and WhatsApp messages from your own accounts instead of Relaycial's.
- Emails sent from your own email account
- Text messages from your own SMS account
- WhatsApp messages from your own WhatsApp Business account
Add your account details in Store settings › Notifications.
Book couriers in a click, with shipping labels and tracking created automatically.
- Book shipments from the order screen
- Shipping label created automatically
- Tracking number saved on the order
- Without it, you type in tracking numbers yourself
Open an order and click Create Shipment. Shipping through Relaycial's courier accounts uses shipping credits.
Embed your store's apps, like chat or popups, on another website you own using a small code snippet.
- Use store apps on external websites
- Simple copy-and-paste setup
- Available on request for specific setups
Contact support to enable it, then copy the embed code into your other site.
The total number of products you can have in your catalogue at one time.
- Every product counts, including drafts and hidden products
- Variants like sizes or colours do not count separately
- Applies to products added by hand, in bulk or from other platforms
- Items you already have are never deleted if you go over
When you reach the limit, adding new ones is paused until you upgrade or free up room. You can still view and edit existing ones. Deleting products frees up room.
How many orders your plan is sized for each month. This is a soft limit: checkout is never blocked.
- Counts online, WhatsApp, in-shop and marketplace orders
- Draft, manual and test orders are not counted
- Resets on the 1st of every month (Indian time)
- Warnings at 80% and 100%, with an upgrade suggestion
- Customers can always keep ordering
You get a dashboard banner and a notification when you reach 80% and 100% of the month's orders.
How many team members, besides the store owner, can have access to your store admin.
- Each active staff member uses one seat
- Pending invitations also use a seat
- The store owner never uses a seat
- Deactivating a staff member frees their seat
When all seats are used, new invitations are paused until you upgrade or remove someone. Existing staff keep access.
How many separate stores your account can run under one login.
- Each store has its own catalogue, orders and settings
- Counts all stores under your account
- Extra stores can be added as add-ons
When you reach the limit, creating another store needs an upgrade or add-on. Existing stores are not affected.
How many shoppable reels you can keep on your storefront.
- Counts all reels except archived ones
- Archive old reels to free up room
- Items you already have are never deleted if you go over
When you reach the limit, adding new ones is paused until you upgrade or free up room. You can still view and edit existing ones.
How many stories you can have at once on your storefront.
- Counts stories that have not expired
- Expired stories stop counting automatically
- Items you already have are never deleted if you go over
When you reach the limit, adding new ones is paused until you upgrade or free up room. You can still view and edit existing ones.
The total number of blog posts you can have on your store.
- Counts all posts, published or draft
- Deleting posts frees up room
- Items you already have are never deleted if you go over
When you reach the limit, adding new ones is paused until you upgrade or free up room. You can still view and edit existing ones.
The total number of content pages, like About us, Contact or size guides, you can create.
- Counts all content pages you create
- Deleting pages frees up room
- Items you already have are never deleted if you go over
When you reach the limit, adding new ones is paused until you upgrade or free up room. You can still view and edit existing ones.
The total number of homepage and promotional banners you can have.
- Counts every banner, active or not
- Deleting old banners frees up room
- Items you already have are never deleted if you go over
When you reach the limit, adding new ones is paused until you upgrade or free up room. You can still view and edit existing ones.
How many coupon codes can be active at the same time.
- Counts active coupons that have not ended
- Scheduled future coupons also count
- Single-use codes (referral or popup rewards) do not count
- Expired or switched-off coupons do not count
At the limit, switch off or end an old coupon to create a new one. Existing coupons keep working.
How many automatic discount rules can be active at the same time.
- Counts active rules that have not ended
- Scheduled future rules also count
- Expired or switched-off rules do not count
At the limit, end or switch off a rule to create another. Running rules keep working.
How many flash sales can be live or scheduled at the same time.
- Counts live and upcoming flash sales
- Ended or switched-off sales do not count
At the limit, wait for a sale to end or switch one off before creating another.
How many active stock locations, like warehouses or shops, you can manage.
- Counts active locations only
- Deactivating a location frees up room
- Items you already have are never deleted if you go over
When you reach the limit, adding new ones is paused until you upgrade or free up room. You can still view and edit existing ones.
How many shop billing counters you can run at once.
- Counts active billing counters
- Switched-off counters do not count
- Items you already have are never deleted if you go over
At the limit, new counters cannot be added or switched on until you upgrade or switch one off.
How many phones, tablets or computers can be connected to your shop billing at once.
- Counts connected devices
- Removed devices do not count
- Remove an old device to connect a new one
At the limit, connecting a new device is paused until you upgrade or remove one.
How many external sales channels you can connect through Channel Hub.
- Each marketplace, order tool or online store you connect counts
- Removing a connection frees up room
- Items you already have are never deleted if you go over
At the limit, new connections are paused. Existing connections keep syncing.
How many approved sellers your multi-seller marketplace can have.
- Counts approved sellers only
- Pending applications do not count
- Items you already have are never deleted if you go over
At the limit, approving new sellers is paused. Approved sellers keep selling.
How many delivery riders you can add for your own delivery team.
- Counts every rider you have added
- Removing a rider frees up room
- Items you already have are never deleted if you go over
When you reach the limit, adding new ones is paused until you upgrade or free up room. You can still view and edit existing ones.
How many paid membership plans you can offer.
- Counts plans that are not archived
- Archive a plan to free up room
- Members of archived plans keep their benefits
When you reach the limit, adding new ones is paused until you upgrade or free up room. You can still view and edit existing ones.
How many custom staff roles you can create.
- Only roles you create count
- Ready-made role templates never count
- Items you already have are never deleted if you go over
At the limit, creating or cloning roles is paused. Existing roles keep working.
How many languages your storefront can be shown in, including English.
- English always counts as one
- Each extra language like Hindi or Tamil counts
- Turn a language off to add another
At the limit, you cannot enable more languages until you upgrade or switch one off.
How many email campaigns you can create and send each month.
- Counts scheduled and sent campaigns
- Drafts and cancelled campaigns do not count
- Resets on the 1st of every month (Indian time)
At the limit, new campaigns wait until next month or an upgrade. Already scheduled campaigns still go out.
How many WhatsApp broadcast campaigns you can create each month.
- Counts all campaigns except drafts
- Messages still use your messaging credits
- Resets on the 1st of every month (Indian time)
At the limit, new campaigns wait until next month or an upgrade. Automations are not affected.
How many browser push campaigns you can create and send each month.
- Counts scheduled and sent campaigns
- Drafts and cancelled campaigns do not count
- Resets on the 1st of every month (Indian time)
At the limit, new campaigns wait until next month or an upgrade.
How many scheduled report emails can be active at the same time.
- Counts active schedules
- Paused schedules do not count
At the limit, pause a schedule to create or resume another.
The total space for your uploaded media, like product images, videos and files.
- Measured in MB (1,024 MB = 1 GB)
- Soft limit: uploads are not blocked today
- Nothing is ever deleted if you go over
This shows how much media your plan is sized for. It is not enforced yet, so nothing is blocked or removed.
The largest single video file you can upload, for example for reels or product videos.
- Applies to each video file, not your total
- Compress or trim larger videos before uploading
- Videos already uploaded are not affected
Uploads bigger than this size are refused with a message showing the maximum allowed.
Free AI credits added every month for writing product content with AI.
- Used by Write with AI on products
- Free credits refill at the start of each month
- Unused free credits do not carry over
- Buy top-ups anytime when you run out
Free credits are used first, then your purchased AI credits. See your balance under Credits & usage › AI credits.
Free GST number checks added every month for verifying businesses.
- Only successful new lookups are charged
- Repeat, invalid or not-found GST numbers are free
- Free lookups refill at the start of each month
- Unused free lookups do not carry over
Free lookups are used first, then purchased GSTIN credits. See your balance under Credits & usage › GSTIN credits.
Explorer
- Up to 5 products
- Up to 30 orders / month
- 1 staff seat
- 1 store
- Reports
- Use your own payment account
- Automated shipping
Starter
Get online with a small catalogue and core selling tools
- Up to 100 products
- Up to 200 orders / month
- 1 staff seat
- 1 store
- Your own website name
- Remove "Powered by Relaycial" badge
Growth
For growing D2C stores: marketing, content and POS
or $240 one-time lifetime
Start with Growth → Ask about lifetime access- Up to 1,000 products
- Up to 1,000 orders / month
- 3 staff seats
- 1 store
- Product specifications & FAQs
- Add & update products in bulk
- AI product content
- Size charts
- Sell digital downloads
- Draft orders & payment links
- Pre-orders & backorders
- Cash-on-delivery protection
Pro
Omnichannel: channels, B2B, inventory and loyalty
or $420 one-time lifetime
Start with Pro → Ask about lifetime access- Up to 10,000 products
- Up to 5,000 orders / month
- 10 staff seats
- 1 store
- Smart search
- Subscribe & save
- Own delivery team
- Delivery slots & zones
- Wholesale selling to businesses
- GST number check
- Gift cards
- Loyalty programme
Enterprise
Everything, for large, multi-location and marketplace stores
or $660 one-time lifetime
Start with Enterprise → Ask about lifetime access- Unlimited products
- Unlimited orders / month
- 25 staff seats
- 3 stores
- Auctions
- Food add-ons & choices
- Pharmacy
- Classified listings
- Advanced shop operations
- Multi-seller marketplace
- Use store tools on other websites
Prices are per year and include 18% GST. 0% Relaycial commission on your sales when you use your own payment account. Billed in INR; USD amounts are indicative.
Compare every feature
The same plans and limits you see in your store admin. Limits are per store; monthly limits reset on the 1st (IST). Tap to see what a feature does.
| Feature |
Explorer
Free for 30 days
|
Starter
$12 / year
|
Growth
$84 / year
Most popular
Choose Growth
|
Pro
$156 / year
|
Enterprise
$240 / year
|
|---|---|---|---|---|---|
|
Product specifications & FAQsClear spec tables and answers to common questions on product pages.
|
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Add & update products in bulkUpload or download many products at once using an Excel sheet.
|
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AI product contentWrite product titles and descriptions with AI, including text that helps you show up on Google.
|
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Smart searchSearch that understands spelling mistakes, other words for the same thing, voice and photos.
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Size chartsSize guides on product pages.
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Sell digital downloadsSell downloads with secure delivery links.
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AuctionsRun timed product auctions.
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— | — | — | — | |
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Food add-ons & choicesLet customers pick size, toppings and extras for each dish.
|
— | — | — | — | |
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PharmacyPrescription uploads, prescription-only medicines and price quotes.
|
— | — | — | — | |
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Draft orders & payment linksCreate orders for customers and send payment links.
|
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Pre-orders & backordersTake orders for out-of-stock or upcoming products.
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Subscribe & saveCustomers get repeat deliveries of products they buy often.
|
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Own delivery teamManage your own riders, assign deliveries, and track cash collected and tips.
|
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Delivery slots & zonesLet shoppers pick delivery slots; define delivery zones.
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Cash-on-delivery protectionSpot risky cash-on-delivery orders and cut fake or returned parcels.
|
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Custom checkout fields & feesExtra checkout fields and custom fees.
|
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Refunds after the return periodLet trusted staff switch a replacement to a refund after the return period ends.
|
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Wholesale selling to businessesBusiness buyers, special wholesale prices, bulk orders and GST invoices.
|
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GST number checkCheck any business GST number instantly.
|
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One-tap Google & Facebook sign-inShoppers sign in with one tap, with no new password to remember.
|
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Automatic discountsDiscounts that apply without a code.
|
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Flash sales & Today's DealTime-boxed sales and daily deals.
|
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Gift cardsSell and redeem gift cards.
|
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Loyalty programmePoints, tiers and loyalty campaigns.
|
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Store wallet & cashbackStore credit wallet and cashback rules.
|
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ReferralsRefer-a-friend rewards.
|
|||||
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Paid membershipsSell paid membership plans with perks.
|
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Back-in-stock alertsNotify shoppers when products return.
|
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Email campaignsSend email campaigns to customers.
|
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WhatsApp campaigns & automationsSend WhatsApp offers to your customers and automatic follow-up messages.
|
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WhatsApp shared inboxTeam inbox and message log for WhatsApp.
|
|||||
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Browser notificationsSend alerts to shoppers who allow notifications from your store.
|
|||||
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Popups, spin-to-win & subscribersPop-ups and a spin-the-wheel game that collect shopper contacts.
|
|||||
|
Sales boostersRecent-purchase alerts, sale countdowns, trust badges, an always-visible Add to cart button and a free-delivery bar.
|
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|
Bigger orders with smart suggestionsSuggest matching products and better options so customers buy more.
|
|||||
|
Live chat & support inboxChat with shoppers from a shared inbox.
|
|||||
|
Show products on Google, Facebook & InstagramShare your product list with Google Shopping, Facebook and Instagram, kept up to date.
|
|||||
|
Ad tracking & marketing toolsAdd tracking tags from your ad agency or marketing tools, with no developer needed.
|
|||||
|
Reliable ad & sales trackingMore accurate Facebook, Instagram and Google Analytics sales tracking, even with ad blockers.
|
|||||
|
Google search toolsHelp your store show up on Google, send old links to new pages and fix broken links.
|
|||||
|
Shoppable reels & storiesShoppable videos and stories on your storefront.
|
|||||
|
BlogPublish blog posts on your store.
|
|||||
|
Product Q&AShopper questions and answers on product pages.
|
|||||
|
Classified listingsLet users post classified listings.
|
— | — | — | — | |
|
Store locatorShow your physical stores on a map.
|
|||||
|
Delivery date checker by pincodeDelivery estimate by pincode on product pages.
|
|||||
|
Store in multiple languagesOffer your store in more languages.
|
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|
Prices in other currenciesShow prices in local currencies.
|
|||||
|
Your own website nameUse your own website name, like yourbrand.com.
|
|||||
|
Remove "Powered by Relaycial" badgeHide the Relaycial badge in your storefront footer.
|
|||||
|
Phone app for your storeShoppers add your store to their phone home screen, just like an app.
|
|||||
|
Advanced product-page featuresExtra product-page widgets and layouts.
|
|||||
|
Stock across multiple locationsTrack stock in each warehouse or shop and move stock between them.
|
|||||
|
Purchase orders & suppliersOrder stock from your suppliers and keep their details in one place.
|
|||||
|
Batch & expiry trackingTrack batches and expiry dates.
|
|||||
|
Regular stock countsCount your stock on a schedule and fix any mismatches.
|
|||||
|
Point of saleIn-shop billing with counters, staff shifts, returns and receipts.
|
|||||
|
Customer credit khataUdhaar / credit accounts for your regular shop customers.
|
|||||
|
Shop staff performanceStaff commission, attendance, staff ID cards and billing PINs.
|
|||||
|
In-shop offers & special price listsOffers and special price lists applied automatically at billing.
|
|||||
|
Advanced shop operationsSerial and IMEI number tracking, cash safe, goods receiving, returns to suppliers, theft prevention and busy-hour reports.
|
|||||
|
Sell on other platforms (Channel Hub)Keep orders and stock in sync with marketplaces, Shopify and other places you sell.
|
|||||
|
Multi-seller marketplaceAdd sellers, approve their products and pay them.
|
— | — | — | ||
|
Links to products on other websitesList products sold on other websites and count every click.
|
|||||
|
ReportsSales, orders, products and customer reports.
|
|||||
|
Advanced analyticsWhere visitors come from, top cities, how many buy and who is on your store right now.
|
|||||
|
Custom reportsBuild custom reports and saved views.
|
|||||
|
Scheduled reportsEmail reports on a schedule.
|
|||||
|
Built-in visitor statsSee visitors and page views with no outside tracking tools to set up.
|
|||||
|
Custom staff rolesCreate your own roles beyond the fixed templates.
|
|||||
|
Staff activity logSee who accessed what in your admin.
|
|||||
|
Use your own payment accountCollect payments in your own Razorpay, PayU or Cashfree account.
|
|||||
|
Use your own courier accountsShip with your own courier accounts and rates.
|
|||||
|
Send emails, SMS and WhatsApp from your own accountsCustomer messages go out from your own email, SMS and WhatsApp accounts.
|
|||||
|
Automated shippingBook couriers in one click and get shipping labels and tracking automatically.
|
|||||
|
Use store tools on other websitesShow your store's chat, pop-ups and more on another website you own.
|
— | — | — | ||
|
ProductsIn use at a time · products
|
5 | 100 | 1,000 | 10,000 | Unlimited |
|
Orders per monthPer calendar month · orders
|
30 | 200 | 1,000 | 5,000 | Unlimited |
|
Staff seatsIn use at a time · staff
|
1 | 1 | 3 | 10 | 25 |
|
StoresIn use at a time · stores
|
1 | 1 | 1 | 1 | 3 |
|
Shoppable reelsIn use at a time · reels
|
— | — | 20 | 100 | Unlimited |
|
StoriesIn use at a time · stories
|
— | — | 10 | 50 | Unlimited |
|
Blog postsIn use at a time · posts
|
— | — | 50 | Unlimited | Unlimited |
|
PagesIn use at a time · pages
|
5 | 5 | 20 | Unlimited | Unlimited |
|
BannersIn use at a time · banners
|
5 | 5 | 20 | Unlimited | Unlimited |
|
Active couponsIn use at a time · coupons
|
5 | 5 | 50 | Unlimited | Unlimited |
|
Active automatic discountsIn use at a time · discounts
|
— | — | 5 | 25 | Unlimited |
|
Live / scheduled flash salesIn use at a time · sales
|
— | — | 2 | 10 | Unlimited |
|
Inventory locationsIn use at a time · locations
|
1 | 1 | 1 | 5 | 20 |
|
Shop billing countersIn use at a time · registers
|
— | — | 1 | 3 | 10 |
|
Shop billing devicesIn use at a time · devices
|
— | — | 2 | 6 | 25 |
|
Connected sales channelsIn use at a time · channels
|
— | — | — | 3 | Unlimited |
|
Approved sellersIn use at a time · sellers
|
— | — | — | — | Unlimited |
|
Delivery ridersIn use at a time · riders
|
— | — | — | 10 | Unlimited |
|
Membership plansIn use at a time · plans
|
— | — | 3 | 10 | Unlimited |
|
Custom staff rolesIn use at a time · roles
|
— | — | — | 5 | Unlimited |
|
Storefront languagesIn use at a time · languages
|
1 | 1 | 1 | 3 | Unlimited |
|
Email campaigns per monthPer calendar month · campaigns
|
— | — | 10 | 50 | Unlimited |
|
WhatsApp campaigns per monthPer calendar month · campaigns
|
— | — | 10 | 50 | Unlimited |
|
Push campaigns per monthPer calendar month · campaigns
|
— | — | 10 | 50 | Unlimited |
|
Scheduled reportsIn use at a time · schedules
|
— | — | — | 10 | Unlimited |
|
Media storageIn use at a time
|
500 MB | 500 MB | 5 GB | 20 GB | 100 GB |
|
Max video uploadPer file
|
25 MB | 25 MB | 50 MB | 100 MB | 200 MB |
|
Free AI credits per monthFree credits every month · credits
|
— | — | 50 | 200 | 500 |
|
Free GST number checks per monthFree credits every month · lookups
|
— | — | 25 | 100 | 300 |
| Annual price12 months, GST included | 30-day free trial | $12 | $84 | $156 | $240 |
| Lifetime priceOne-time, never expires | — | — | $240 | $420 | $660 |
| Features included | 3 / 76 | 5 / 76 | 37 / 76 | 69 / 76 | 76 / 76 |
How payment settlements & commissions work
Unlike platforms that force high transaction taxes, Relaycial gives you settlement freedom:
Connect your own payment account. Online payments from customers go straight to your bank.
Start without your own gateway. Relaycial processes payments and disburses net earnings regularly.
Where COD is offered, commission applies only when an order is marked Delivered. Returns incur 0% fee.
Frequently Asked Questions
relaycial.com/s/yours) — just like our demos, nothing technical to set up. On Growth and higher plans, you can connect your own domain name (e.g. yourstore.in) with a simple one-time setting — we guide you through it.